English | 日本語

Customer Information

SAZEN TEA provides information hereunder about the process and process of purchasing so that you have the necessary information to order the chosen products easily and securely.
Notation Based on the Special Commercial Transaction Act

Sales company name: Sazen Tea Co., Ltd.
Operation director: Jotatsu Motonari
Location: 604-0924 Kyoto Kuroto Building, Ichino Funairi-cho 376, Nakagyo-ku Kyoto
E-mail address:

Payment methods

Online payment with credit card - VISA, MasterCard, JCB, AMERICAN EXPRESS, Discover Card - or with personal PayPal account
Bank transfer
In this case bank administrative fee is expected. Recommended only for Japanese bank account holders!
Payment on delivery service is available only for Japanese addresses.

The chosen bank of Sazen Tea Co. Ltd. is the Mitsubishi Tokyo UFJ BANK.

Sales volume:

No volume restriction (Except some products, please always check the product description pages.)

Required payment other than product:

Shipping cost, Extra charge for C.O.D.

Order time:

Available non-stop, every day of the week.

Due for payment:

Delivery of products:

Shipping with Yamato Transport or Japan Post / EMS, SAL

Product delivery time:

Goods will be dispatched within 10 business days after confirming the inventory of the product you have ordered.* The delivery time after the posting date is varies by country. Please check the informative shipping table below.

* Since our products are one-of-a-kind items, there may be a possibility that the item has been reserved in our physical store at the time you have placed order online. Please be understood if the item has already been reserved and not available at the time of your online order. It might take up to a few months to produce and ship the product. In that case, the customer service personnel will contact you.

About return and exchange:

Please contact us within 14 days after the arrival of the product and request cancellation of the order. We can comply with your request only on the following conditions.

We do not accept the return of the product by the circumstances of the customer.

Detailed Information on General Terms and Conditions


General Terms and Conditions (hereinafter referred to as T&C) are valid on the home page of www.sazentea.com and these conditions qualify as general contractual agreement.
Our company reserves the right to modify the T&C and therefore we kindly ask you to read our conditions stated on our website prior purchasing. In case of T&C modification, for orders placed on the web site the current status of conditions are valid.

Order, Contract Coming into Force

In our webshop at www.sazentea.com you can browse and order our latest products.
By pressing “ADD to cart” you can add the product to your shopping list. The "Shopping List" serves for collecting the products you wish to order and see how much their total estimated cost will be.
From the "Shopping List", you can proceed with order placement by clicking on the “Approve” button. Then you need to fill in an identification page, and by giving shipping details you can submit your order. On this page you receive a thorough and detailed description of the price of the products in the shopping cart as well as your shipping cost by choosing the method of transport. Here is also two options of payment method to select: PayPal transaction, bank transfer transaction.

PayPal transaction:

By clicking on the “Submit” button the customer is redirected to a secure payment web page operated by PayPal Pte. Ltd., where bank card details or PayPal ID need to be filled in. After giving adequate information and by clicking on the “Continue” button, you can start the transaction.
After payment you return to our website where you receive feedback on the result of the transaction. With this step, our system has registered your order, the commercial agreement comes into force, about which you are notified in a confirmation e-mail.
Provided that the confirmation e-mail does not arrive in 48 hours after order placement, please let us know under the “Contact Us” option in the bottom menu bar.
If you are not redirected from the payment page to the web store then the transaction is considered as unsuccessful. If you are on the payment page and you click on the “Cancel and return to Sazen Tea” or “Refresh” buttons or if you close the browser window before you are redirected to the web store, the payment is considered as unsuccessful. If you would like to receive further information on the status of transaction or the reasons on its failure, please get in touch with your bank managing your account.
Cards accepted: The payment page of PayPal accepts bank cards belonging to the MasterCard and VISA family of cards as well as JCB, AMERICAN EXPRESS or Discover Card.
You can pay from any foreign currency account according to the current exchange rate.

The usage of PayPal system is a secure transaction method. The safety is stemming from the division of data. The web store only receives information regarding the order placement and the bank only receives bank card data which are needed for payment on a special web page fitted with 128 bit SSL encryption. The data content of the payment page is not known for the web store, and it is only accessible for the bank. You are notified of the result of transaction by the web store. For bank card payment you browser need to enable and support SSL encryption. The value of selected product/services is locked on your account.

More details about PayPal: https://www.paypal.com/us/webapps/mpp/ua/acceptableuse-full

Bank transfer:

By clicking on the "Submit" button you will get a notification e-mail that contains the total price and our international bank account number. After receiving the amount your selected goods will be dispatched within 10 business days.

In case of high demand it may happen that there is insufficient stock and the products you would like to purchase are not available. In this case, please let us know your order request via the 'Contact Us' option on our web page by writing the quantity of the product in question.

Your order will be delivered after settling your invoice.


Sales prices given on our website are in Japanese Yen and include VAT. According to current Japanese laws the actual VAT is 8% that is being accounted to the invoice in case of a company with Japanese headquarters or a private person. In case of any corporation with headquarters not in Japan and provides international registration number this value is 0%.
Shipping costs of products ordered on our website is related to the product specifically and varies according to the method of transport chosen by the customer, which item is not included in the sales price. The exact amount of shipping is provided after filling in the “Shipping data” page.

Shipping Conditions

Shipping services and rates for orientation:

Shipping fees

Shipping fees

Shipping fees

Shipping fees

Our shipping service is available for most countries of the world.

Sazen Tea shipping areas:

World map

Shipping areas

When shipping, customer is notified about related fees in all cases before the contract comes into force. We dispatch the ordered products – provided that they are in stock – within 10 business days from the date of the contractual agreement. For the products delivered a financial compensation has to be settled on PayPal payment page or bank transfer in advance.
The customs duties do not belong to our competence. It may occur that in some countries (particularly in Europe) duties to be paid on receipt of the parcel. About the current rates of customs duties of your country please contact with local authority.
Upon receiving your order, make sure it is not damaged!
Do not take over the damaged product. In this case, please ask for a certification of the fact that the product has been damaged and ask for re-shipping from us. You can write a complaint to us on the Contact Us page. The invoice or in some cases printed materials for usage and other information package will be included in the package.

Right of Cancellation

The right of cancellation cannot be used citing emotional or subjective reasons.
Please always consider your order!
In case of damaged product we exchange it via postal delivery or courier service.
In case of such inquiry, please write us via the Contact Us page.

Best Before and Guarantee

We stand for a best before date and guarantee as it is required by law.
We kindly inform our customers that by buying our products, you engage into consumer contractual agreement with our company.

Please consider that product imagery may slightly differ from reality in colour and shade.
Due to unique production technology and handmade ornamentation, some products are not identical, and therefore these might appear differently from what you can see in the pictures.
We are not responsible for any errors clerical.

All Rights Reserved

All texts, photographs, illustrations, documents or any other content under legal protection falls under the force of International Copyright Acts and other legislation on the protection of rights linked to intellectual property. The copying, duplication, permanent storage, processing, changing and use or utilization on other websites or media is forbidden.