Ja******, ペルー ► "I love the team" Wi******, アメリカ合衆国 ► "As always, service was fantastic and delivery quick." Ca******, カナダ ► "I love sazen. I love the gift they give and their packaging, and how they show the names of their workers. Thank you so much!!" Si******, タイ ► "Great service! Easy to order. Fast delivery." Ri******, アメリカ合衆国 ► "Fast shipping. Nice original packaging and sazen sticker with details of tea." Ju******, アメリカ合衆国 ► "The best I ever had!!!" Tu******, オーストリア ► "Quick to respond, very knowledgeable staff" Ni******, カナダ ► "Very fast shipping that was carefully packaged. Look forward to shopping with new tea friends at Sazen again soon." th******, アメリカ合衆国 ► "Ordered on a Saturday and had tea on hand in Georgia, USA by Wed- Amazingly fast. Included sample was appreciated and excellent." Me******, メキシコ ► "Everything was well packaged to prevent any damage. It didn´t take long to arrive after posting. The only issue I had was that I received the notification that my package had been sent and was on its way after i had already received it at my adress a few days prior; other than that I have no complaints." Ka******, イギリス ► "Quick delivery and excellent customer service" Na******, タイ ► "Amazing! Would give it 6 stars!!" NI******, タイ ► "smart and fast delivery" Ni******, ブルガリア ► "My favorite cup. I wish they had 45ml version of this! :( The 25ml ones are too small and this is too big. For me the perfect size is 50ml to the edge (35ml filled). But it's perfect for its size - I don't need a pitcher for my 60ml shibo which is awesome. Sazen's service is awesome - everything was packaged nicely and safely." Be******, アメリカ合衆国 ► "Fast, accurate, packed well, and reasonably priced" Ro******, アメリカ合衆国 ► "We had a slight issue with the original copper insert. Sazen immediately sent another with no shipping cost to us. Fantastic customer service! Thank you." Ca******, カナダ ► "Thank you Sazen team!! Always excited to receive my package from you! I hope you can add more matcha brands so people can try more matcha." th******, アメリカ合衆国 ► "super fast" Ri******, アメリカ合衆国 ► "Fast shipping. Nice original packaging and sazen sticker with details of tea." No******, カナダ ► "Very fast shipping and delivery. Shipping is very expensive." Ch******, マレーシア ► "Excellent, thank you for the excellent packaging and the free sample!" Ky******, アメリカ合衆国 ► "Always wonderful service from the sazen team. The samples they provide are always wonderful and bring me to my next tea choice" Ma******, ► "As usual, excellent service!" Er******, アメリカ合衆国 ► "Sazen service is always fantastic. Shipping costs to the US are high but very understandable and more palatable if you buy in bulk Shipping speed is always impressively quick. I love the samples that you send! I was able to find another favorite tea this way :)" Ba******, フィリピン ► "Again, excellent service Sazen!" Mi******, スイス ► "Perfect." Ma******, アメリカ合衆国 ► "SAZEN's service is always stellar. Their shipping is very fast and they get your goods out to you in less than a week from the date of your order. packing of fragile items are really thought out, secure and arrives intact and safely. Thank you for the attention to details as week." To******, ポーランド ► "Great service, fast delivery, well packed. Nothing to complain, just to praise!" Jo******, アメリカ合衆国 ► "Great, as always!" Sa******, アメリカ合衆国 ► "Thank you for the excellent service. Item was packed so carefully & arrived SO fast. Can't recommend you guys enough." Ma******, シンガポール ► "Very fast n quick delivery by dhl n good service. Reasonable prices." El******, チェコ共和国 ► "quick shipping" AN******, ► "In Greece shops usually give a small gift to costumers to thank them for buying from them. You did something like that which i appreciated. I suggest just have a little more amount in gifts. Thank you" Da******, アメリカ合衆国 ► "Sazen service - from their email replies to how they pack and ship their boxes - is always superb. Seriously when you get a box via DHL or FedEx (I prefer DHL now for US deliveries) take note of even how perfectly the box is packed and taped. This is a Japanese company doing every step mindfully it seems." Al******, オーストラリア ► "Very fast shipping, and the free loose tea was also a very good freebie." Hu******, アメリカ合衆国 ► "Fast shipping and enjoyed the kind words with the packaging. Products were shipped with care." Na******, カナダ ► "Exceptional. Friendly and caring service. Feeling grateful." Ol******, カナダ ► "Perfect customer service with update throughout the process and speedy delivery through DHL services." Nh******, アメリカ合衆国 ► "Reliable and no-hassle. I could not ask for more." To******, ポーランド ► "5/5 as always, 0 issues" Da******, アメリカ合衆国 ► "I was amazed how fast a package could travel from Japan to the USA without paying a huge shipping rate. And the products are top quality." Da******, アメリカ合衆国 ► "Sazen is always great." Wi******, アメリカ合衆国 ► "Sazen is wonderful , my orders are perfect everytime" Yv******, カナダ ► "Fast shipping/delivery and was super easy with all the information the website provided. Super reliable!" An******, キプロス ► "Took just 2 weeks to arrive all the way to Cyprus! They came all wrapped up and safe, thank you!" Sa******, インドネシア ► "Love the service and the little package of free gift (tea) that is utterly delightful and smart (as I did order some of green teas that were given to me as samples)" Mi******, カナダ ► "Fantastic service and quick delivery." Ri******, アメリカ合衆国 ► "Great communication with fast and safe shipping." So******, イギリス ► "Thank you Sazen! I am enjoying the chigi no shiro cha. Also thanks for the great communication and information on your website and everything that you sent me ???? It's very interesting learning about different cultivars and tea varieties." Je******, アメリカ合衆国 ► "Super fast shipping and accurate!" Au******, アメリカ合衆国 ► "Great tea and teaware :)" Jo******, アメリカ合衆国 ► "Good as always!" Ja******, イギリス ► "As always fast, efficient and high standards" Al******, アメリカ合衆国 ► "Outstanding service, as usual!" Ve******, クロアチア ► "Very quick delivery." Ma******, アメリカ合衆国 ► "Thank you." vi******, アメリカ合衆国 ► "I've contacted Sazen customer service a few times now asking for recommendations, and they have always been so helpful." Ke******, アメリカ合衆国 ► "Secured site, fast shipping, and good quality products! Repurchasing my second match powder 5 months later." Ez******, フィリピン ► "Marukyu Koyamaen products were out of stock everywhere so I was expecting delays in my shipping but I got my items in a week!" Ja******, アメリカ合衆国 ► "I can't believe how fast this arrived to Florida from Japan! Everything was in perfect shape and packed with much love and care." Wi******, アメリカ合衆国 ► "Great service, willing to work with me when I made an error in my order. Arrived quickly and was well packed." Ad******, シンガポール ► "Sazen is always fast to pack and ship my order with no mistakes." Ch******, アメリカ合衆国 ► "As always the shipping is perfect and the packaging is the best. I keep coming back because the tea is good and the teawares are some of the best." Xi******, カナダ ► "Great packaging, love the tea sample! :)" Al******, アメリカ合衆国 ► "great service" An******, アメリカ合衆国 ► "They are absolutely the best and very responsive. I place one year’s order at a time." G******, アメリカ合衆国 ► "As always sazen service is great." mi******, ルーマニア ► "Top Notch Quality !" Da******, アメリカ合衆国 ► "Perfect, AAA+++" Wi******, アメリカ合衆国 ► "Fast shipping and well packed!" Vl******, ウクライナ ► "Very fast delivery, Japan-Ukraine (7 days), every time gifts, very comfortable site and track information! Thank you!" To******, ポーランド ► "excellent" Sv******, イスラエル ► "Pleasant and courteous service. Always send a sample of tea. Thank you" Om******, イスラエル ► "Szazen service was great and the range of matcha tea is very nice!" Fa******, インドネシア ► "The product arrived promptly and well packed. Received a nice gift sample too. Thanks for an excellent service, Sazen. Really Appreciate it." la******, アメリカ合衆国 ► "this a really good matcha! Highly underrated! the flavor is spot on comparable to some of the really high end matcha powders! its such a great beginner level matcha I would say slight umami flavor absolutely no bitterness, no astringency and nice grassy notes with little hints of toasted flavor" Jo******, アメリカ合衆国 ► "Great as always!" Da******, タイ ► "I truly appreciate the packaging of each individual product and of the delivering parcel. The preparation might be a bit longer than expected but it's acceptable." Da******, アメリカ合衆国 ► "Always perfect!" Sz******, ルーマニア ► "Stellar services." Al******, アメリカ合衆国 ► "Best prices for matcha and my favorite place to shop." Sz******, ルーマニア ► "Great service, fast and precise." To******, ポーランド ► "Perfect service, nothing to complain as always!" Su******, 日本 ► "The staff at Sazentea were all very helpful and friendly answering all of my questions via email. Thank you!" Ro******, ドイツ ► "Best tea shop! A+++" Gu******, インドネシア ► "Fast delivery and very responsive." Da******, アメリカ合衆国 ► "Sazen is always great." To******, ► "My favourite and trusty tea enterprise. Long live" Fa******, インドネシア ► "Prompt delivery and good customer service. Products are wll packed." Sa******, アメリカ合衆国 ► "World-class. Outstanding."Uw******, ドイツ ► "The only one shop in Japan I order my tea direkt. Very fast and best teas!!!! Trustfull" Sh******, アラブ首長国連邦 ► "Great" BL******, マレーシア ► "I feel the product is a little short of info. I hope to know more about the ingredients used. Is it natural essential oil or synthetic. Was it hand made or machine made and etc. Cheers" Na******, シンガポール ► "Good service as always :)" Mi******, スイス ► "So well packed, thank you." Ju******, アメリカ合衆国 ► "I love it!!!" Gy******, ハンガリー ► "Very fast order processing and shipping. Love the "DDP / All Duties & Taxes paid" option, this way I won't have to bother with local import procedures. At Sazen they really put the Customer first, they are always there to support." Gi******, アメリカ合衆国 ► "5 star customer service" Ar******, アメリカ合衆国 ► "Amazing service and packaging as always, always arrives earlier than expected. Beautiful and neat." Jo******, アメリカ合衆国 ► "Great as always!" Ja******, 香港 ► "Thank you for fantastic quality, consistency (2020 vs 2022 Chashoten Gyokuro) and speedy delivery with a rewarding sample gift ^_^" Fr******, アメリカ合衆国 ► "Always helpful, always quick response." Ro******, ドイツ ► "Top service!" Je******, アメリカ合衆国 ► "Super fast & accurate!" Ch******, マレーシア ► "Great as usual" mi******, ルーマニア ► "super service !" Je******, アメリカ合衆国 ► "Sazen is the best! Super fast shipping and great packaging!" Má******, ハンガリー ► "Good packaging, thank you for the gift ?" Ro******, カナダ ► "Best service ever..." Vo******, ウクライナ ► "Thank you" Je******, アメリカ合衆国 ► "Super fast as always and well packaged!" Xi******, カナダ ► "Secure packaging, fast delivery + customer service support." An******, オーストラリア ► "Excellent service Thank you very much" Jo******, アメリカ合衆国 ► "Good as always!" LE******, アメリカ合衆国 ► "Would be nice if there is a writing in english...." Wi******, アメリカ合衆国 ► "Amazing service as always" An******, ドイツ ► "Brilliant!!!" Sa******, イスラエル ► "Like everytime, service's from Sazen is just at perfection, Thank You :)" G******, アメリカ合衆国 ► "Excellent as always." Al******, ► "Perfect deal! Very efficient and friendly staff. Very good and fast service! I will keep buying in your store." Sz******, ルーマニア ► "Great service fast shipping, only the description should be more accurate instead of 350 ml capacity correct it to 280 ml and no problem, this is too big of a size difference." Jo******, フィリピン ► "thanks for the freebies i apperciate the oriental beauty and the cui feng oolong :) i am really curious with the dong fang mei ren tea then sent it to me :)) thank you" Ta******, カナダ ► "I was notified of a capacity change before delivery, and I really appreciated that." Ap******, アメリカ合衆国 ► "Your service feels like home! It is an honor to do business with you!" Br******, アメリカ合衆国 ► "Customer service and shipping was above and beyond! Thank you!" An******, アメリカ合衆国 ► "Very nice packaging and fast delivery" Da******, アメリカ合衆国 ► "Perfect as always!" GA******, マレーシア ► "Thank you Sazen. Top quality packing and speed delivery." Ky******, アメリカ合衆国 ► "Sazen is a great company, I just wish that there were more member perks -- Ideally a spend x amount, and get free shipping perk.. or after spending x amount, get free shipping for a year or something. Matcha is a delicate thing, and I like to order it every month or 2 so I know it's fresh... the shipping costs are killer.." Sh******, アメリカ合衆国 ► "Very fast shipping. Sazen has been reliable over the years." Am******, アメリカ合衆国 ► "Delivered very fresh with nice packaging. Good price and convenient delivery. Excellent service." or******, イスラエル ► "great company changed my life forever gave me the opportunity to the best matcha test but more important the matcha effect of energy realax and focus very good service for example i asked for usucha info the contact sent me info but immediately update iinfo in the website witch mean he think about every costumer shopping on this store" Wi******, アメリカ合衆国 ► "I love sazen tea , very good value" Ca******, ケニア ► "Excellent" Da******, アメリカ合衆国 ► "Sazen is excellent. I’m glad they got this new Kanbayashi line, it gives sweeter matcha lovers like me a good complement to the Maryuku Koyamaen line. I’ll continue to buy both. If you describe your preferences in taste, Sazen is quite good at making recommendations - they are an excellent matcha “sommelier”!" Ja******, アメリカ合衆国 ► "Amazing and caring will 100% order from again!" Mo******, アメリカ合衆国 ► "Thanks for the amazing service!" Da******, アメリカ合衆国 ► "This was my first purchase from SAZEN and I am extremely pleased. I will definitely be using them again to buy more teas." PI******, タイ ► "ส่งเร็ว มีชาแถมมาทุกครั้ง ดีเยี่ยมครับ" Ka******, アメリカ合衆国 ► "Really nice people and they addressed any questions I had. Also, thanks for the gift! My new matcha home as an Ippodo refugee" Sh******, アラブ首長国連邦 ► "Great" St******, アメリカ合衆国 ► "Delicious and rich" Da******, アメリカ合衆国 ► "Excellent service" La******, アメリカ合衆国 ► "It did take about 8 business days to prepare, but once shipped it arrive to East Coast US in 2 days. Totally worth the wait to get authentic matcha for a reasonable price point." Mi******, トルコ ► "Keep keeping the fineness and quality, please!" Wa******, アメリカ合衆国 ► "Very fast ship, very well packed." Je******, アメリカ合衆国 ► "Sazen delivers earlier than expected! Thank you Sazen for your hard work!" Ma******, アメリカ合衆国 ► "Sazen's service, packaging and shipping as per usual is top rate. Thank you." Fe******, ► "???????? ? ??????? ?? 3 ???!" Ma******, カナダ ► "My teapot was very carefully packed, thank you." LE******, アメリカ合衆国 ► "Would be nice if there is a writing in english...." Ja******, チリ ► "Always thankful for your excellent service!" Ja******, ペルー ► "Excellent as always" Ha******, マレーシア ► "Excellent service, fast delivery, well packing and thanks a lot for the free gift. Would like to purchase more in the future." On******, チェコ共和国 ► "Insanely fast shipping in comparison to my experiences with other stores." Th******, アメリカ合衆国 ► "Excellent shipping and packing." Gl******, 日本 ► "Sazen is always a perfect quality service preparing orders and answering to customers." Sa******, ニュージーランド ► "Absolutely 5 star experience buying from Sazen. Everything was easy, perfectly packaged, and arrived in New Zealand only six days after placing my order. Very happy :) Thank-you." Mi******, ブルネイ•ダルサラーム国 ► "delivered the items faster than estimated and received items on the day of the estimated shipping date for the matcha. really great service and quick shipping." Se******, アゼルバイジャン ► "My favorite online source for the best tea" St******, アメリカ合衆国 ► "The best culinary matcha - tastes like Kyoto" Ka******, アメリカ合衆国 ► "Solid service as usual" Sa******, アメリカ合衆国 ► "Fast and professional" Ma******, シンガポール ► "I am impressed because this matcha is cheap, yet it is smooth n not bitter at all with a little astrigency. Unami n sweetness maynot be as good as the premium range ones but the price is Cheaper than Those repacked ceremonial grade matcha we see on amazon or other websites but taste way better. If the entry level for this brand is this good, i wonder how good will the rest of the matcha taste like. Glad to have found this sazen website. Prices are very reasonable compared locally." Da******, ドイツ ► "Perfect, as always - thanks a lot!" Fr******, カナダ ► "Thank you for the great packaging and free sample. Quick to respond to e-mails." Da******, アメリカ合衆国 ► "Always perfect!" Le******, アメリカ合衆国 ► "Perfect, arrived much earlier than expected and in perfect condition." Th******, イギリス ► "First time using Sazen Tea and the experience has been a positive one. Even when I contacted customer service via email, the advisors were informative and helpful. The ordering process was easy with options to pay in USD or JPY, and the shipping was quick and easy once it was dispatched. I would highly recommend Sazen Tea and I would definitely use again." Ri******, アメリカ合衆国 ► "Great communication and the same price as the Marukyu vendor in Japan so there is no mark up for international customers which I have experienced while purchasing Marukyu products from local vendors in my country. Very fast shipping." Me******, アメリカ合衆国 ► "Tea is good and customer service is even better" Sc******, イギリス ► "Sazen are always incredible to deal with, their customer support is second to none." Ki******, アメリカ合衆国 ► "The package arrived quickly, sooner than estimated. Thank you, Sazen!" G******, アメリカ合衆国 ► "The only place I but matcha. Trustworthy and great service." Ga******, アメリカ合衆国 ► "prompt, professional shipping as usual" Da******, アメリカ合衆国 ► "Always fast delivery, good packaging, and reasonable prices. They will work with you personally on more complicated orders." ar******, アメリカ合衆国 ► "Sazen has never let me down - even from Japan the package arrives faster than other suppliers within the US - and the packaging is so nice - quality all the way. I don't buy from anyone else if I can help it..." Je******, 日本 ► "Excellent service as usual :)" Na******, タイ ► "Would rate it a 6 stars if have!" Ja******, アメリカ合衆国 ► "Packaging by Sazen was stellar, as usual." Da******, アメリカ合衆国 ► "Perfect as always and early delivery by DHL." Da******, チェコ共和国 ► "Perfect packaging, quick delivery, great service. Thank you" Cl******, アメリカ合衆国 ► "I love your service and the envelopes design are such a nice treat :) love collecting them. Whomever does the art, please let them know is sooo awesome!!!" Cl******, アメリカ合衆国 ► "Always great service" Ni******, スウェーデン ► "Great service! Good recommendations and taking time to make it personal was very appreciated." Ar******, アメリカ合衆国 ► "Splendid" Pa******, カンボジア ► "The taste is good i love it" Je******, アメリカ合衆国 ► "I had been disappointed by another company in Japan selling matcha. Sazen NEVER disappoints!!! Thank you Sazen!!!" Le******, アメリカ合衆国 ► "Excellent." Ar******, アメリカ合衆国 ► "Amazing as always" Jo******, アメリカ合衆国 ► "Good as always!" Ko******, 日本 ► "Excellent service and the sample tea was delicious" Ma******, アメリカ合衆国 ► "Excellent service and shipping time. Thank you also for always including samples. I get to share the samples with my colleagues at work and they are always so appreciative of them, as I am." Xi******, ドイツ ► "Absolutely masterpiece! Elegant and lasting design. Bought two some months ago and here I am again stocking three more!" Sz******, シンガポール ► "Ordered on Sunday night, received on Thursday night (Singapore)" Jo******, アメリカ合衆国 ► "Good as always :)" Vi******, アメリカ合衆国 ► "My matcha was packed quickly and arrived safely!" Sa******, インドネシア ► "I have been buying from Sazen for maybe 5 times now. All the way from Japan, the products arrived safely, and of good quality. I also like the reward points, and very appreciative of the mini free sample Sazen gave in each shipment. In fact, I ended up ordering some that I thought was quite good. Well done!" Sa******, イスラエル ► "Sazen services and products are perfect like everytime ! Thanks for everything :-)" Mi******, カナダ ► "Fantastic service and quick delivery." LE******, アメリカ合衆国 ► "THE BEST!" Ro******, ドイツ ► "One of the best tea resellers currently available for international (and, in particular, EU) customers. Literally, only the positive experience!" Al******, ► "Reliable and quality packaging. Outstanding customer service." Da******, アメリカ合衆国 ► "Excellent! Corrected original review from 194C to 194F." Da******, ドイツ ► "Great communication and fast shipment!" G******, アメリカ合衆国 ► "Sazen always has great customer service." Mo******, アメリカ合衆国 ► "excellent service from Sazen as always." BL******, マレーシア ► "I use to be very happy and looking forward to the sample or souvenir that you use to give out. Unfortunately there were none this time." Se******, アゼルバイジャン ► "The best tea shop ever! Always the freshest teas and the kindest, most responsive team — thank you for everything you do for us tea lovers! ❤️ Wishing endless prosperity to this amazing shop and the incredible Sazen team! P.S. Can’t wait to see Matcha Wako back in stock — we miss it!" Cl******, アメリカ合衆国 ► "Always great service!!!" Ol******, カナダ ► "Sazen's staff shows high standards of promptness and efficiency. I ordered on the 7th of August and received them six days later, on the 13th. Everything was well packed." Ta******, ハンガリー ► "The best service as always" Jo******, アメリカ合衆国 ► "Good as always!" Ja******, アメリカ合衆国 ► "Service was fast all the way from Kyoto to Florida. Everything was safely packaged and you can tell they care about their customers and encouraging the way of tea." Mi******, スイス ► "Perfect." An******, オランダ ► "Great website, fast delivery, huge tea, and teaware selection" Ri******, 日本 ► "Perfect. Best site for high-quality matcha both inside and outside of Japan" Mi******, アメリカ合衆国 ► "Wonderful and quick shipment and service. I'm so happy. Thank you!" Da******, アメリカ合衆国 ► "Sazen service is always top notch." An******, アメリカ合衆国 ► "Very quick delivery. Only took 4 days to ship from Japan to the United States." AN******, ► "I received the package in 10 days as it was written. Thank you very much, I am happy for the gift, the free sample , it was a nice surprise..Also the packaging was fine for safe delivery of the products. Thank you so much!" Ro******, ドイツ ► "Top service!" Ba******, フィリピン ► "Excellent service, as always!" Sa******, アメリカ合衆国 ► "World-class. Outstanding." Er******, アメリカ合衆国 ► "The shipping to USA is pricey, but that’s no fault of Sazen’s. They always include a sample of one of their high quality teas (sometimes even better quality than the ones I ordered) to pique one’s interest." To******, ポーランド ► "The order came really very carefully packed in a nice coolbox. I received 2 tea samples with my order for which I am also very grateful. This was my first order from Sazen, but I already know that it will definitely not be the last." Ch******, マレーシア ► "Great as usual!" Mi******, アメリカ合衆国 ► "thank you!" Ma******, アメリカ合衆国 ► "Always a great pleasure purchasing from Sazen - their service, packing, products and shipping is unsurpassed. Thank you." Gi******, アメリカ合衆国 ► "Fast service" El******, アメリカ合衆国 ► "Always great." Ma******, アメリカ合衆国 ► "Excellent service as per usual of SAZEN. Arrived safely, intact and in less than 7 days of placing my order. Thank you again for your attention to detail and service - it is a joy to open the boxes that arrive from SAZEN." Ag******, 日本 ► "You are amazing guys! Perfect Customer Service ?" El******, アメリカ合衆国 ► "Amazing service, had not issues and order arrived within date given by shipping service." ha******, カナダ ► "very speedy delivery" GA******, マレーシア ► "Thank you sazen for brings up this wonderful platform for tea lovers" An******, アメリカ合衆国 ► "I love it!" To******, ► "swift to respond, friendly and professional" Sa******, アメリカ合衆国 ► "Fast and so professional. Thank you!" El******, 日本 ► "Amazing service and selection with super fast shipping. 2nd year I am ordering from Sazen and I find them amazing !!" Ba******, フィリピン ► "Excellent as always." Je******, アメリカ合衆国 ► "Always super fast and always packaged with care!" Al******, イタリア ► "Fast shipping and perfect packaging." Jo******, アメリカ合衆国 ► "Good as always!" Ro******, アメリカ合衆国 ► "Always great service from Sazen! Thank you." Iv******, クロアチア ► "Packed excellently" Ar******, アメリカ合衆国 ► "Packaging and timing is good as always, you guys are such a quality service." Ph******, カナダ ► "Efficient and speedy service. Tea nicely packaged in box. Will purchase from seller again. Very satisfied." Er******, アメリカ合衆国 ► "Sazens service was excellent. Arrived surprisingly quick from Japan. They warn while purchasing of potential duty fee's etc, but I never had to deal with any. It arrived via FedEx as any ordinary package." Ps******, アメリカ合衆国 ► "The finest matcha store on the internet by far. Thank You Sazen KANPAI !!!" In******, アメリカ合衆国 ► "My package arrived much more quickly than I expected for something shipped overseas!" St******, アメリカ合衆国 ► "Gorgeous matcha" Fe******, イタリア ► "Simply amazing. First time I tried a thencha and wanted to start with a really good one. I followed the brewing suggestion given by Sazen and the result is that I am in love with this tea. Thank you" Ia******, アメリカ合衆国 ► "Arrived promptly and the sample was delicious." Ch******, アメリカ合衆国 ► "Fantastic shipping and everything came packed nicely, I didn't even know a package could go from Japan to America this quickly. The signatures and sample of Ogurayama were greatly appreciated too, will definitely be ordering from here again." Ma******, アメリカ合衆国 ► "Service, mailing and attention to detail in packaging is always so appreciated. It is always a pleasant encounter when purchasing from Sazen. Thank you." Sa******, ► "Excelente servicio y profesionalidad. ?Muchas gracias!" Ma******, オランダ ► "Thank you for all the support to ship this item to Europe" Sz******, ルーマニア ► "Excellent service, highly recommended to any tea lover." Ta******, カナダ ► "This has to be the best customer service I've ever found in a Tea company, and the packaging is always so secure and safe! I am always surprised at how fast I recieve these precious goods, usually taking just one week, counting the exact day of purchase. I cannot be more pleased with my buying experience here on this website." Sa******, ハンガリー ► "Outstanding. Fast processing, fast delivery, excellent packaging, and beautiful products. I have been wanting to order from Sazen for a while, and I am so glad I finally did. I will likely be ordering most of my tea from Sazen from now on." Na******, スイス ► "Very fast shipping and delivery." An******, アメリカ合衆国 ► "Thanks for your great service. Carman, Agnes who helped me to select the right matcha for me:(GIN) and promptly answered all my question. Much appreciated your help. Also thanks for the sample of match Ogurayama, delicious." Ri******, アメリカ合衆国 ► "If it weren't for Sazen, I wouldn't be able to discover the amazing world of matcha. The quality and price point is way better than anything offered in the U.S." Ta******, ハンガリー ► "Perfect, helpful, fast and big hearted customer service." Al******, 日本 ► "as one get used to it it become more and more enjoyable and can appreciate its subtle taste" Jo******, アメリカ合衆国 ► "Great as always!" Jo******, アメリカ合衆国 ► "My order had a few complications, but the customer service was able to resolve them smoothly. Many thanks!" Al******, ルーマニア ► "Prompt service and I have strong confidence in all your products!" BL******, マレーシア ► "Well done on detailed description, educating and communication !!" Jo******, プエルトリコ ► "Great Service, fast shipping!" Ol******, カナダ ► "Great service and efficiency" Ol******, ウクライナ ► "Stellar! Thank YOU for being the best Japanese tea provider IN THE WORLD!" Ai******, シンガポール ► "no-fuss delivery and came earlier than expected, thanks :)" Ma******, ポーランド ► "It was nice to shop with Sazentea. great customer service, Agnes is very kind and answears all your questions, I got a lot of samples and a handwritten note :-)" Wi******, アメリカ合衆国 ► "Great service, willing to work with me and the item was shipped quickly and well packed." Fr******, カナダ ► "Amazing services!" Al******, タイ ► "Order arrived on time. The package is secured. No damage done to the matcha." Ma******, ノルウェー ► "Very impressed with my first order from your store. Good job!" Da******, アメリカ合衆国 ► "Perfect!" Jo******, アメリカ合衆国 ► "Great as always!" Da******, アメリカ合衆国 ► "Always perfect!"Al******, アメリカ合衆国 ► "Great customer service. Super fast shipping. Excellent packaging. Thank you, Sazen Tea!" Sa******, イスラエル ► "Like everytime, service's from Sazen is just at perfection, Thank You :)" GA******, マレーシア ► "Thank you Sazen. Top quality packing and speed delivery." An******, アメリカ合衆国 ► "Awesome. Will appreciate even more if you can tell me : is it true that as long I keep my total order under 10,000 JPY, I pay no Custom tax in US." Mi******, スイス ► "Perfect." Ch******, アメリカ合衆国 ► "All the teaware I have purchased has made the trip from Japan to the US in perfect condition and the packaging is above and beyond." Sa******, アメリカ合衆国 ► "Great! Arrived very fast" Jo******, アメリカ合衆国 ► "Sazentea’s service was as good for this order as it’s always been. Shipping is pricey, but I understand why, and their free shipping on $200+ orders is reasonable considering where it’s coming from and how quickly they get it to me. The fact I live in a day & age where I can get products from Japan in one week is great, but I know this wouldn’t be possible if Sazen wasn’t on top of their game." Ca******, ケニア ► "Excellent" Fr******, ドイツ ► "Thanks a lot, it´s really a great chashaku." Is******, 日本 ► "Great service from Sazen, but it seems that they're not shipping to Spain anymore :( Hoping they will resume shipping soon." El******, アメリカ合衆国 ► "Always amazing." Ji******, アメリカ合衆国 ► "Sazen has great prices, great products and AMAZING shipping. Somehow my orders show up at my house in days, I order late on Tuesday and it has arrived by Friday afternoon. No need to monitor my can volume because I know I can order last minute and receive this wonderful product in no time. Items are carefully packaged, arrive undamaged and a small free gift is included." Da******, アメリカ合衆国 ► "Excellent, very safe packaging and delivered 2 days early. Received exactly what I asked for." Wa******, アメリカ合衆国 ► "Sazen has excellent service and a wide selection of teaware at very competitive prices." Na******, アメリカ合衆国 ► "I was amazed and delighted at the fast ship time through DHL. Communication was courteous and swift. I will certainly return for the springtime first flush teas, it is so lovely to find a new excellent provider of tea and wares." Vi******, イスラエル ► "The product has arrived in excellent condition. It was packed with care." Ri******, アメリカ合衆国 ► "Thanks so much for your incredible service again. I try not to look at how much money I spend on tea from Sazen, but there's a reason I've returned for orders every few months. I've found no tea company across the world that balances excellent customer service, selection, and value the way Sazen does." Ka******, クロアチア ► "the postal service charged me additional charges for processing, that was not well documented when i selected it." An******, ベトナム ► "発注日から送る日まで長かったが、ベトナムまで結構速いです。税関申告書の記入に大変慣れていらっしゃいます。なので輸入手続きも迅速で、本当にありがとうございました。" Ta******, ハンガリー ► "Perfect service, as always!" Je******, アメリカ合衆国 ► "Super fast and accurate shipping to east coast of US!" Ai******, シンガポール ► "prompt and safe delivery thanks!" Ma******, カナダ ► "Shipping is fast and carefully packed." Ma******, メキシコ ► "Excellent customer service, quick shipment and delivery to Mexico. Thank you so much!" Va******, アメリカ合衆国 ► "Great Service ! Well packed and super fast shipping ! Happy New Year" Ri******, 日本 ► "Perfect service, as always. The customer support team is very responsive and kind, delivery is transparent and fast, prices are definitely in order. The undisputed go-to website for high-quality matcha INSIDE and OUTSIDE of Japan!" Ca******, フィリピン ► "Thank you for the freebie tea and for fast shipping" Er******, アメリカ合衆国 ► "Everything came perfectly packaged, with no scratches or dents." Ka******, アメリカ合衆国 ► "Great service! The tea and other items I ordered were well packaged and arrived quickly (within 1 week of ordering) despite COVID-19 and being shipped to GA, USA." LE******, アメリカ合衆国 ► "I wish you offer in a cans as well, i love them." Ju******, 日本 ► "Fast and neat service! Packaging was also nice and I got a small bag of service matcha." Jo******, アメリカ合衆国 ► "Always excellent packaging." LE******, アメリカ合衆国 ► "EXCELLENT, ALWAYS ON TIME" Ja******, イギリス ► "Delivery, packaging, amazing and fast 3 stars because it was through the advice from you I baught this don't like it at all. Everything else 10/10" LE******, アメリカ合衆国 ► "Very good options on different Japanese and other teas options. I wish you write on some tea in English, for example , my favor Sencha Agata no Mori has no English description about that tea, which is important. But I thank you for a quick delivery and very best customer service! Leon. Miami, Florida, USA" An******, ドイツ ► "Simply perfect!" mi******, ルーマニア ► "Superb tea and service, thank you." CH******, 台湾 ► "The delivery was extremely fast !" Cl******, アメリカ合衆国 ► "Great service as usual" Ch******, アメリカ合衆国 ► "From prompt shipping to samples in the package I keep coming to Sazen for my tea because the service is the best!" Da******, アメリカ合衆国 ► "Perfect as always!" Da******, アメリカ合衆国 ► "Perfect!" Fa******, アメリカ合衆国 ► "Professional they truly are. It was a very satisfying experience." To******, ► "Always impeccable" Si******, シンガポール ► "Was pleasantly surprised by the faster than expected delivery. Matcha tins were carefully bubble-wrapped and arrived in excellent condition. Thank you!" Er******, アメリカ合衆国 ► "Packaging was fine, no damage to the matcha tin." Ma******, イラン ► "Really professional team ,, Tnx sazen for support and good service Peace and love from IRAN" Ma******, イタリア ► "Professional and serious" Ch******, アメリカ合衆国 ► "The best, and the lunar new years treats were great!" Pa******, 日本 ► "Good service and fast shipping. Highly recommended." Ki******, シンガポール ► "Very fast delivery, did not expect that." Je******, アメリカ合衆国 ► "Sazen continues to deliver faster than expected and without any issues. Thanks Sazen!!!" An******, アメリカ合衆国 ► "Fast service and came in pristine condition and packaging. Thank you for the free tea sample included inside." Wi******, アメリカ合衆国 ► "Exceptional matcha selection" Yu******, イスラエル ► "Service is ok, but I after paying everything on site Fedex requested for me to pay 60$ more on arrival..." Xi******, シンガポール ► "Shipping was fast, items were packaged well. So happy that I can try shin matcha just as it is released." ze******, インドネシア ► "delivery comes quikly no hassle at all" So******, イギリス ► "Thank you so much for stocking this. Please keep it forever! :)" Ja******, イギリス ► "Fresh fast and still cannot figure out how such successful and fresh well packaged products can make it to the UK so fast amazing keep it up" Ma******, アメリカ合衆国 ► "SAZEN is has become my favorite site to purchase teas and quality tea vessels at reasonable prices. Excellent shipping time and service. Thank you." Be******, シンガポール ► "Fast delivery. Item received in good order and well-packed. A free gift was included. Nice gesture" Ch******, マレーシア ► "Great as usual" To******, ポーランド ► "Perfect service as always" Al******, ウクライナ ► "Fast delivery" To******, ポーランド ► "Just 5 stars, perfect service really." Ro******, ドイツ ► "Best team!" Ma******, イタリア ► "Happy, when someone make his job in professional way is always repaid ! Will order again and again !" Ma******, イタリア ► "I took time to realize that Sazen is one of the best around . Prompt service, accuracy , I am very proud I have now all I need on a palm of a hand. Thank you for to be so professional." Ya******, アメリカ合衆国 ► "Great service really cheap it's worth it." Ly******, カナダ ► "5 star service from Sazen! Will definitely repurchase from them." Sa******, イスラエル ► "Like everytime, service's from Sazen is just at perfection, Thank You :)" Da******, アメリカ合衆国 ► "Always top quality service!" Lá******, ハンガリー ► "Fast shipping, excellent packaging and lovely staff service." No******, アメリカ合衆国 ► "Thank you for your service,🍵" Ag******, 日本 ► "Lovely team and unique products. Quality and care 💕" Sa******, イスラエル ► "Like everytime, service's from Sazen is just at perfection, Thank You :)" Ja******, アメリカ合衆国 ► "Wonderful service, as usual! Absolutely love you guys!" Br******, アメリカ合衆国 ► "Packed perfectly and very well protected as were the two cups also in my order." LE******, アメリカ合衆国 ► "SUPERIOR SERVICE !" Ye******, シンガポール ► "Excellent! Steps were taken to ensure that the matcha cans were delivered intact and met my expectation." Ps******, アメリカ合衆国 ► "best made with room temperature water and no more than 50 ml water steeped for 15 minutes" Lu******, チェコ共和国 ► "Excellent support with the opportunity to choose my own items" Je******, オーストラリア ► "Very good packaging." Al******, ウクライナ ► "Fast shipping, safe packaging" Ri******, アメリカ合衆国 ► "Great description. Fast shipping. Nice original packaging" G******, アメリカ合衆国 ► "As always Sazen service is excellent!" Am******, アメリカ合衆国 ► "Great packaging and very fast shipping. I cannot recommend the DHL DDP option enough for people in Europe, it eliminates all customs headaches and is pretty cost effective." Th******, アメリカ合衆国 ► "Fast and efficient delivery! Thank you for getting the tea out quickly." Je******, アメリカ合衆国 ► "Super fast & accurate!" Wa******, ブルネイ•ダルサラーム国 ► "Processing order took a bit of time but fast shipping" Ta******, カナダ ► "packed perfectly with care and arrived quickly as always :) worlds best online tea shop." Sa******, イスラエル ► "Sazen keep only A+ grade products, the service's is a perfection. Thank You :)" ha******, カナダ ► "Agnes was very helpful and patient. Upon request, she sent me pictures of available teapots, and I was able to pick one with a color variation that I liked. Received it 3 days later and made a tea right away.... thank you Sazen ream!" LE******, アメリカ合衆国 ► "BEST SERVICE, ESPECIALLY SHIPPING WITHIN A FEW DAYS!" Ad******, 日本 ► "The tea is well packaged but would appreciate if you could indicate Company Name clearly on package label as the shipping company could not identify the right office on the floor to deliver to. Thank you!" Ra******, アルジェリア ► "My order arrived incredibly quickly, exceeding my expectations. The thoughtful touch of including a cute Happy New Year note made the experience feel personal and extra special. It’s clear they care about their customers, and this attention to detail didn’t go unnoticed. Highly recommended for both the efficiency and the warmth of their service!" Ch******, シンガポール ► "This is the second time I've ordered from Sazen, and both times items were well packed and I was informed at every step of the process." Je******, アメリカ合衆国 ► "Sazen has never let me down! Super fast shipping (faster arriving in US from Japan than some companies shipping inside US!!!), excellent packaging, can't say enough great things!" Ak******, アメリカ合衆国 ► "Speedy shipping, and great customer service communication/ problem solving" Ol******, ウクライナ ► "Best matcha store EVER! Sazen delivers every single time!!!!" Xi******, ドイツ ► "Fast, reliable shipping as always!" Wi******, アメリカ合衆国 ► "Extremely fast shipping, great service." Sa******, ニュージーランド ► "First time customer, and I am extremely pleased and impressed with Sazen's service. I ordered from New Zealand, and the order was at my house in only six days from submitting my order. Everything was carefully packaged and arrived perfectly. Very good products and prices, and excellent response to my questions as well. Arigatou gozaimasu. HIGHLY RECOMMEND :)" Sa******, アメリカ合衆国 ► "Lovely customer service" G******, アメリカ合衆国 ► "Excellent service as always. A very smooth delivery. With the new tariffs in the US I was worried. However, Sazen streamlined the process with their service." Pa******, アルゼンチン ► "Agnes is very responsive and works out any problem you might have." Da******, アメリカ合衆国 ► "Consistent perfection!" St******, アメリカ合衆国 ► "The taste of spring in a cup" Th******, アメリカ合衆国 ► "From the moment I placed my order, I felt valued as a customer. They were quick to respond to my questions about the product. When I had a concern about the bowl, they immediately addressed it and went above and beyond to ensure my satisfaction.The tea bowl arrived safely and on time, thanks to Sazen Tea's careful packaging. It was clear they took extra care to protect this delicate item during transit. I can't recommend Sazen Tea and this beautiful Kuroraku Muki Guri Chōjiro Utsushi tea bowl enough. If you're looking for high-quality Japanese teaware and a smooth purchasing experience, look no further. This piece has quickly become a cherished part of my tea ceremony, and I'm already eyeing my next purchase from Sazen Tea!" Er******, アメリカ合衆国 ► "Packed very securely with lots of material keeping it from getting smashed." St******, アメリカ合衆国 ► "Gokujo Shincha 2020" Ja******, アメリカ合衆国 ► "Sazen is stellar as usual!" Da******, アメリカ合衆国 ► "Always the best!" Ri******, 日本 ► "Due to a large influx of orders, there were delays in the shipping. BUT, this was clearly communicated on the site, I appreciate this transparency!" Os******, メキシコ ► "Congratulations to Sazen for his top quality service." Di******, イスラエル ► "Thank you for your wonderful service!" KE******, ニュージーランド ► "Thanks for the safe packaging." Pi******, ポーランド ► "Fast, easy and smooth, those are the words I would use, when it comes to the way how easy and see-through every step of making and order with Sazen is." Da******, アメリカ合衆国 ► "Excellent customer service!"