Me******, メキシコ ► "Everything was well packaged to prevent any damage. It didn´t take long to arrive after posting. The only issue I had was that I received the notification that my package had been sent and was on its way after i had already received it at my adress a few days prior; other than that I have no complaints." St******, アメリカ合衆国 ► "The best culinary matcha - tastes like Kyoto" Ji******, アメリカ合衆国 ► "Sazen has great prices, great products and AMAZING shipping. Somehow my orders show up at my house in days, I order late on Tuesday and it has arrived by Friday afternoon. No need to monitor my can volume because I know I can order last minute and receive this wonderful product in no time. Items are carefully packaged, arrive undamaged and a small free gift is included." Ni******, カナダ ► "Very fast shipping that was carefully packaged. Look forward to shopping with new tea friends at Sazen again soon." Cl******, アメリカ合衆国 ► "Great service as usual" Th******, アメリカ合衆国 ► "From the moment I placed my order, I felt valued as a customer. They were quick to respond to my questions about the product. When I had a concern about the bowl, they immediately addressed it and went above and beyond to ensure my satisfaction.The tea bowl arrived safely and on time, thanks to Sazen Tea's careful packaging. It was clear they took extra care to protect this delicate item during transit. I can't recommend Sazen Tea and this beautiful Kuroraku Muki Guri Chōjiro Utsushi tea bowl enough. If you're looking for high-quality Japanese teaware and a smooth purchasing experience, look no further. This piece has quickly become a cherished part of my tea ceremony, and I'm already eyeing my next purchase from Sazen Tea!" Je******, アメリカ合衆国 ► "Super fast shipping and accurate!" mi******, ルーマニア ► "super service !" Ar******, アメリカ合衆国 ► "Amazing service and packaging as always, always arrives earlier than expected. Beautiful and neat." Ma******, アメリカ合衆国 ► "SAZEN is has become my favorite site to purchase teas and quality tea vessels at reasonable prices. Excellent shipping time and service. Thank you." GA******, マレーシア ► "Thank you Sazen. Top quality packing and speed delivery." Ju******, 日本 ► "Fast and neat service! Packaging was also nice and I got a small bag of service matcha." Ba******, フィリピン ► "Excellent as always." Ap******, アメリカ合衆国 ► "Your service feels like home! It is an honor to do business with you!" Je******, アメリカ合衆国 ► "Always super fast and always packaged with care!" An******, アメリカ合衆国 ► "Very nice packaging and fast delivery" Cl******, アメリカ合衆国 ► "Always great service!!!" Wi******, アメリカ合衆国 ► "As always, service was fantastic and delivery quick." Xi******, シンガポール ► "Shipping was fast, items were packaged well. So happy that I can try shin matcha just as it is released." Mi******, スイス ► "Perfect." St******, アメリカ合衆国 ► "Gokujo Shincha 2020" Ja******, アメリカ合衆国 ► "I can't believe how fast this arrived to Florida from Japan! Everything was in perfect shape and packed with much love and care." Na******, タイ ► "Amazing! Would give it 6 stars!!" Mo******, アメリカ合衆国 ► "Thanks for the amazing service!" Pa******, アルゼンチン ► "Agnes is very responsive and works out any problem you might have." Ma******, アメリカ合衆国 ► "Sazen's service, packaging and shipping as per usual is top rate. Thank you." Da******, アメリカ合衆国 ► "Perfect!" Da******, アメリカ合衆国 ► "Perfect, AAA+++" Da******, アメリカ合衆国 ► "Sazen is always great." LE******, アメリカ合衆国 ► "SUPERIOR SERVICE !" Mi******, スイス ► "Perfect." LE******, アメリカ合衆国 ► "Would be nice if there is a writing in english...." An******, アメリカ合衆国 ► "Fast service and came in pristine condition and packaging. Thank you for the free tea sample included inside." th******, アメリカ合衆国 ► "super fast" Ri******, アメリカ合衆国 ► "Great description. Fast shipping. Nice original packaging" An******, ドイツ ► "Brilliant!!!" AN******, ► "I received the package in 10 days as it was written. Thank you very much, I am happy for the gift, the free sample , it was a nice surprise..Also the packaging was fine for safe delivery of the products. Thank you so much!" Sz******, ルーマニア ► "Stellar services." G******, アメリカ合衆国 ► "As always sazen service is great." On******, チェコ共和国 ► "Insanely fast shipping in comparison to my experiences with other stores." Ba******, フィリピン ► "Excellent service, as always!" Je******, アメリカ合衆国 ► "I had been disappointed by another company in Japan selling matcha. Sazen NEVER disappoints!!! Thank you Sazen!!!" Ma******, アメリカ合衆国 ► "Always a great pleasure purchasing from Sazen - their service, packing, products and shipping is unsurpassed. Thank you." Me******, アメリカ合衆国 ► "Tea is good and customer service is even better" Th******, アメリカ合衆国 ► "Fast and efficient delivery! Thank you for getting the tea out quickly." Er******, アメリカ合衆国 ► "Packaging was fine, no damage to the matcha tin." Da******, アメリカ合衆国 ► "This was my first purchase from SAZEN and I am extremely pleased. I will definitely be using them again to buy more teas." Mi******, カナダ ► "Fantastic service and quick delivery." Vo******, ウクライナ ► "Thank you" Sc******, イギリス ► "Sazen are always incredible to deal with, their customer support is second to none." Au******, アメリカ合衆国 ► "Great tea and teaware :)" Da******, アメリカ合衆国 ► "Perfect as always!" Ju******, アメリカ合衆国 ► "The best I ever had!!!" Ja******, イギリス ► "Delivery, packaging, amazing and fast 3 stars because it was through the advice from you I baught this don't like it at all. Everything else 10/10" Ag******, 日本 ► "Lovely team and unique products. Quality and care 💕" Ly******, カナダ ► "5 star service from Sazen! Will definitely repurchase from them." St******, アメリカ合衆国 ► "Gorgeous matcha" Ma******, アメリカ合衆国 ► "Thank you."Uw******, ドイツ ► "The only one shop in Japan I order my tea direkt. Very fast and best teas!!!! Trustfull" Ba******, フィリピン ► "Again, excellent service Sazen!" Ta******, ハンガリー ► "Perfect, helpful, fast and big hearted customer service." To******, ► "My favourite and trusty tea enterprise. Long live" Ar******, アメリカ合衆国 ► "Amazing as always" Al******, アメリカ合衆国 ► "Best prices for matcha and my favorite place to shop." G******, アメリカ合衆国 ► "The only place I but matcha. Trustworthy and great service." Je******, アメリカ合衆国 ► "Super fast as always and well packaged!" Lu******, チェコ共和国 ► "Excellent support with the opportunity to choose my own items" ha******, カナダ ► "Agnes was very helpful and patient. Upon request, she sent me pictures of available teapots, and I was able to pick one with a color variation that I liked. Received it 3 days later and made a tea right away.... thank you Sazen ream!" Ju******, アメリカ合衆国 ► "I love it!!!" Ni******, ブルガリア ► "My favorite cup. I wish they had 45ml version of this! :( The 25ml ones are too small and this is too big. For me the perfect size is 50ml to the edge (35ml filled). But it's perfect for its size - I don't need a pitcher for my 60ml shibo which is awesome. Sazen's service is awesome - everything was packaged nicely and safely." Wi******, アメリカ合衆国 ► "Amazing service as always" Ch******, シンガポール ► "This is the second time I've ordered from Sazen, and both times items were well packed and I was informed at every step of the process." Ch******, アメリカ合衆国 ► "Great as usual" Ad******, 日本 ► "The tea is well packaged but would appreciate if you could indicate Company Name clearly on package label as the shipping company could not identify the right office on the floor to deliver to. Thank you!" Ma******, ► "As usual, excellent service!" Ma******, イタリア ► "Professional and serious" Má******, ハンガリー ► "Good packaging, thank you for the gift ?" Al******, ウクライナ ► "Fast delivery" Da******, タイ ► "I truly appreciate the packaging of each individual product and of the delivering parcel. The preparation might be a bit longer than expected but it's acceptable." Ya******, アメリカ合衆国 ► "Great service really cheap it's worth it." To******, ポーランド ► "The order came really very carefully packed in a nice coolbox. I received 2 tea samples with my order for which I am also very grateful. This was my first order from Sazen, but I already know that it will definitely not be the last." Je******, アメリカ合衆国 ► "Sazen has never let me down! Super fast shipping (faster arriving in US from Japan than some companies shipping inside US!!!), excellent packaging, can't say enough great things!" Sa******, インドネシア ► "Love the service and the little package of free gift (tea) that is utterly delightful and smart (as I did order some of green teas that were given to me as samples)" Ta******, カナダ ► "I was notified of a capacity change before delivery, and I really appreciated that." LE******, アメリカ合衆国 ► "Would be nice if there is a writing in english...." Wi******, アメリカ合衆国 ► "Extremely fast shipping, great service." Sa******, アメリカ合衆国 ► "Fast and so professional. Thank you!" Sa******, アメリカ合衆国 ► "Lovely customer service" Nh******, アメリカ合衆国 ► "Reliable and no-hassle. I could not ask for more." Al******, ウクライナ ► "Fast shipping, safe packaging" Xi******, シンガポール ► "Excellent! Steps were taken to ensure that the matcha cans were delivered intact and met my expectation." Is******, 日本 ► "Great service from Sazen, but it seems that they're not shipping to Spain anymore :( Hoping they will resume shipping soon." An******, オランダ ► "Great website, fast delivery, huge tea, and teaware selection" AN******, ► "In Greece shops usually give a small gift to costumers to thank them for buying from them. You did something like that which i appreciated. I suggest just have a little more amount in gifts. Thank you" Ma******, ポーランド ► "It was nice to shop with Sazentea. great customer service, Agnes is very kind and answears all your questions, I got a lot of samples and a handwritten note :-)" Da******, アメリカ合衆国 ► "Sazen service - from their email replies to how they pack and ship their boxes - is always superb. Seriously when you get a box via DHL or FedEx (I prefer DHL now for US deliveries) take note of even how perfectly the box is packed and taped. This is a Japanese company doing every step mindfully it seems." Ch******, アメリカ合衆国 ► "As always the shipping is perfect and the packaging is the best. I keep coming back because the tea is good and the teawares are some of the best." Ak******, アメリカ合衆国 ► "Speedy shipping, and great customer service communication/ problem solving" Da******, アメリカ合衆国 ► "Always the best!" An******, アメリカ合衆国 ► "Awesome. Will appreciate even more if you can tell me : is it true that as long I keep my total order under 10,000 JPY, I pay no Custom tax in US." Da******, アメリカ合衆国 ► "Excellent service" ha******, カナダ ► "very speedy delivery" Di******, イスラエル ► "Thank you for your wonderful service!" G******, アメリカ合衆国 ► "As always Sazen service is excellent!" Er******, アメリカ合衆国 ► "Everything came perfectly packaged, with no scratches or dents." Le******, アメリカ合衆国 ► "Excellent." Ja******, イギリス ► "Fresh fast and still cannot figure out how such successful and fresh well packaged products can make it to the UK so fast amazing keep it up" Sa******, ハンガリー ► "Outstanding. Fast processing, fast delivery, excellent packaging, and beautiful products. I have been wanting to order from Sazen for a while, and I am so glad I finally did. I will likely be ordering most of my tea from Sazen from now on." Da******, アメリカ合衆国 ► "Excellent, very safe packaging and delivered 2 days early. Received exactly what I asked for." Mi******, アメリカ合衆国 ► "thank you!" Gi******, アメリカ合衆国 ► "Fast service" Pa******, 日本 ► "Good service and fast shipping. Highly recommended."Al******, アメリカ合衆国 ► "Great customer service. Super fast shipping. Excellent packaging. Thank you, Sazen Tea!" Er******, アメリカ合衆国 ► "The shipping to USA is pricey, but that’s no fault of Sazen’s. They always include a sample of one of their high quality teas (sometimes even better quality than the ones I ordered) to pique one’s interest." Al******, アメリカ合衆国 ► "The kyusu is larger than originally advertised. If it had been accurate I wouldn?t have purchased it. I was told they took the maker for their word and it was likely measured originally for 80% full. This is a very common issue with teapots so I think it?s lazy to not have double checked yourself." Mi******, カナダ ► "Fantastic service and quick delivery." Ma******, イラン ► "Really professional team ,, Tnx sazen for support and good service Peace and love from IRAN" Da******, アメリカ合衆国 ► "Perfect!" ze******, インドネシア ► "delivery comes quikly no hassle at all" Al******, アメリカ合衆国 ► "great service" Br******, アメリカ合衆国 ► "Customer service and shipping was above and beyond! Thank you!" To******, ポーランド ► "5/5 as always, 0 issues" To******, ポーランド ► "Perfect service, nothing to complain as always!" Sa******, アメリカ合衆国 ► "Thank you for the excellent service. Item was packed so carefully & arrived SO fast. Can't recommend you guys enough." Ro******, ドイツ ► "Top service!" BL******, マレーシア ► "Well done on detailed description, educating and communication !!" Sa******, イスラエル ► "Sazen services and products are perfect like everytime ! Thanks for everything :-)" Fa******, アメリカ合衆国 ► "Professional they truly are. It was a very satisfying experience." An******, ドイツ ► "Simply perfect!" Al******, 日本 ► "as one get used to it it become more and more enjoyable and can appreciate its subtle taste" Yu******, イスラエル ► "Service is ok, but I after paying everything on site Fedex requested for me to pay 60$ more on arrival..." th******, アメリカ合衆国 ► "Ordered on a Saturday and had tea on hand in Georgia, USA by Wed- Amazingly fast. Included sample was appreciated and excellent." Hu******, アメリカ合衆国 ► "Fast shipping and enjoyed the kind words with the packaging. Products were shipped with care." No******, カナダ ► "Very fast shipping and delivery. Shipping is very expensive." Da******, アメリカ合衆国 ► "I was amazed how fast a package could travel from Japan to the USA without paying a huge shipping rate. And the products are top quality." Da******, アメリカ合衆国 ► "Perfect as always!" Mi******, ブルネイ•ダルサラーム国 ► "delivered the items faster than estimated and received items on the day of the estimated shipping date for the matcha. really great service and quick shipping." Ol******, カナダ ► "Perfect customer service with update throughout the process and speedy delivery through DHL services." Am******, アメリカ合衆国 ► "Great packaging and very fast shipping. I cannot recommend the DHL DDP option enough for people in Europe, it eliminates all customs headaches and is pretty cost effective." Fe******, イタリア ► "Simply amazing. First time I tried a thencha and wanted to start with a really good one. I followed the brewing suggestion given by Sazen and the result is that I am in love with this tea. Thank you" Iv******, クロアチア ► "Packed excellently" Ta******, ハンガリー ► "The best service as always" Ta******, ハンガリー ► "Perfect service, as always!" Th******, アメリカ合衆国 ► "Excellent shipping and packing." Sa******, インドネシア ► "I have been buying from Sazen for maybe 5 times now. All the way from Japan, the products arrived safely, and of good quality. I also like the reward points, and very appreciative of the mini free sample Sazen gave in each shipment. In fact, I ended up ordering some that I thought was quite good. Well done!" Ta******, カナダ ► "This has to be the best customer service I've ever found in a Tea company, and the packaging is always so secure and safe! I am always surprised at how fast I recieve these precious goods, usually taking just one week, counting the exact day of purchase. I cannot be more pleased with my buying experience here on this website." Vi******, アメリカ合衆国 ► "My matcha was packed quickly and arrived safely!" Sa******, ニュージーランド ► "First time customer, and I am extremely pleased and impressed with Sazen's service. I ordered from New Zealand, and the order was at my house in only six days from submitting my order. Everything was carefully packaged and arrived perfectly. Very good products and prices, and excellent response to my questions as well. Arigatou gozaimasu. HIGHLY RECOMMEND :)" Ta******, カナダ ► "packed perfectly with care and arrived quickly as always :) worlds best online tea shop." Ja******, イギリス ► "As always fast, efficient and high standards" Le******, アメリカ合衆国 ► "Perfect, arrived much earlier than expected and in perfect condition." Jo******, アメリカ合衆国 ► "Good as always :)" Fr******, カナダ ► "Thank you for the great packaging and free sample. Quick to respond to e-mails." Ma******, イタリア ► "I took time to realize that Sazen is one of the best around . Prompt service, accuracy , I am very proud I have now all I need on a palm of a hand. Thank you for to be so professional." Ja******, アメリカ合衆国 ► "Service was fast all the way from Kyoto to Florida. Everything was safely packaged and you can tell they care about their customers and encouraging the way of tea." Mi******, スイス ► "Perfect." Jo******, プエルトリコ ► "Great Service, fast shipping!" Da******, アメリカ合衆国 ► "Perfect as always and early delivery by DHL." Ja******, ペルー ► "I love the team" Ch******, アメリカ合衆国 ► "Great as usual!" Os******, メキシコ ► "Congratulations to Sazen for his top quality service." Tu******, オーストリア ► "Quick to respond, very knowledgeable staff" mi******, ルーマニア ► "Top Notch Quality !" Ma******, カナダ ► "Shipping is fast and carefully packed." Ch******, アメリカ合衆国 ► "From prompt shipping to samples in the package I keep coming to Sazen for my tea because the service is the best!" Ri******, アメリカ合衆国 ► "If it weren't for Sazen, I wouldn't be able to discover the amazing world of matcha. The quality and price point is way better than anything offered in the U.S." Jo******, アメリカ合衆国 ► "Good as always!" Al******, ルーマニア ► "Prompt service and I have strong confidence in all your products!" Da******, アメリカ合衆国 ► "Excellent customer service!" Ki******, シンガポール ► "Very fast delivery, did not expect that." Al******, ► "Perfect deal! Very efficient and friendly staff. Very good and fast service! I will keep buying in your store." Na******, タイ ► "Would rate it a 6 stars if have!" Sa******, イスラエル ► "Sazen keep only A+ grade products, the service's is a perfection. Thank You :)" An******, アメリカ合衆国 ► "Thanks for your great service. Carman, Agnes who helped me to select the right matcha for me:(GIN) and promptly answered all my question. Much appreciated your help. Also thanks for the sample of match Ogurayama, delicious." Sz******, ルーマニア ► "Great service fast shipping, only the description should be more accurate instead of 350 ml capacity correct it to 280 ml and no problem, this is too big of a size difference." Fr******, カナダ ► "Amazing services!" Da******, アメリカ合衆国 ► "Sazen service is always top notch." Lá******, ハンガリー ► "Fast shipping, excellent packaging and lovely staff service." Al******, フィリピン ► "No reply from claim email yet." Ka******, アメリカ合衆国 ► "Really nice people and they addressed any questions I had. Also, thanks for the gift! My new matcha home as an Ippodo refugee" Sh******, アメリカ合衆国 ► "Very fast shipping. Sazen has been reliable over the years." Ma******, ノルウェー ► "Very impressed with my first order from your store. Good job!" Ag******, 日本 ► "You are amazing guys! Perfect Customer Service ?" Ky******, アメリカ合衆国 ► "Sazen is a great company, I just wish that there were more member perks -- Ideally a spend x amount, and get free shipping perk.. or after spending x amount, get free shipping for a year or something. Matcha is a delicate thing, and I like to order it every month or 2 so I know it's fresh... the shipping costs are killer.." GA******, マレーシア ► "Thank you Sazen. Top quality packing and speed delivery." El******, アメリカ合衆国 ► "Always amazing." Th******, イギリス ► "First time using Sazen Tea and the experience has been a positive one. Even when I contacted customer service via email, the advisors were informative and helpful. The ordering process was easy with options to pay in USD or JPY, and the shipping was quick and easy once it was dispatched. I would highly recommend Sazen Tea and I would definitely use again." To******, ポーランド ► "excellent" Mi******, トルコ ► "Keep keeping the fineness and quality, please!" Ha******, マレーシア ► "Excellent service, fast delivery, well packing and thanks a lot for the free gift. Would like to purchase more in the future." Ma******, アメリカ合衆国 ► "Excellent service as per usual of SAZEN. Arrived safely, intact and in less than 7 days of placing my order. Thank you again for your attention to detail and service - it is a joy to open the boxes that arrive from SAZEN." Ve******, クロアチア ► "Very quick delivery." So******, イギリス ► "Thank you Sazen! I am enjoying the chigi no shiro cha. Also thanks for the great communication and information on your website and everything that you sent me ???? It's very interesting learning about different cultivars and tea varieties." Ch******, アメリカ合衆国 ► "All the teaware I have purchased has made the trip from Japan to the US in perfect condition and the packaging is above and beyond." Je******, アメリカ合衆国 ► "Super fast and accurate shipping to east coast of US!" Jo******, アメリカ合衆国 ► "Great as always!" LE******, アメリカ合衆国 ► "EXCELLENT, ALWAYS ON TIME" Je******, アメリカ合衆国 ► "Sazen is the best! Super fast shipping and great packaging!" Ka******, アメリカ合衆国 ► "Great service! The tea and other items I ordered were well packaged and arrived quickly (within 1 week of ordering) despite COVID-19 and being shipped to GA, USA." Ez******, フィリピン ► "Marukyu Koyamaen products were out of stock everywhere so I was expecting delays in my shipping but I got my items in a week!" Pi******, ポーランド ► "Fast, easy and smooth, those are the words I would use, when it comes to the way how easy and see-through every step of making and order with Sazen is." Sz******, シンガポール ► "Ordered on Sunday night, received on Thursday night (Singapore)" or******, イスラエル ► "great company changed my life forever gave me the opportunity to the best matcha test but more important the matcha effect of energy realax and focus very good service for example i asked for usucha info the contact sent me info but immediately update iinfo in the website witch mean he think about every costumer shopping on this store" Sa******, ニュージーランド ► "Absolutely 5 star experience buying from Sazen. Everything was easy, perfectly packaged, and arrived in New Zealand only six days after placing my order. Very happy :) Thank-you." Jo******, フィリピン ► "thanks for the freebies i apperciate the oriental beauty and the cui feng oolong :) i am really curious with the dong fang mei ren tea then sent it to me :)) thank you" Ri******, アメリカ合衆国 ► "Great communication and the same price as the Marukyu vendor in Japan so there is no mark up for international customers which I have experienced while purchasing Marukyu products from local vendors in my country. Very fast shipping." Al******, オーストラリア ► "Very fast shipping, and the free loose tea was also a very good freebie." Be******, アメリカ合衆国 ► "Fast, accurate, packed well, and reasonably priced" Da******, アメリカ合衆国 ► "Sazen is always great." Fa******, インドネシア ► "Prompt delivery and good customer service. Products are wll packed." Ja******, 香港 ► "Thank you for fantastic quality, consistency (2020 vs 2022 Chashoten Gyokuro) and speedy delivery with a rewarding sample gift ^_^" Da******, アメリカ合衆国 ► "Sazen is excellent. I’m glad they got this new Kanbayashi line, it gives sweeter matcha lovers like me a good complement to the Maryuku Koyamaen line. I’ll continue to buy both. If you describe your preferences in taste, Sazen is quite good at making recommendations - they are an excellent matcha “sommelier”!" To******, ポーランド ► "Great service, fast delivery, well packed. Nothing to complain, just to praise!" Er******, アメリカ合衆国 ► "Sazens service was excellent. Arrived surprisingly quick from Japan. They warn while purchasing of potential duty fee's etc, but I never had to deal with any. It arrived via FedEx as any ordinary package." Ko******, 日本 ► "Excellent service and the sample tea was delicious" Ri******, アメリカ合衆国 ► "Thanks so much for your incredible service again. I try not to look at how much money I spend on tea from Sazen, but there's a reason I've returned for orders every few months. I've found no tea company across the world that balances excellent customer service, selection, and value the way Sazen does." St******, アメリカ合衆国 ► "The taste of spring in a cup" Jo******, アメリカ合衆国 ► "Great as always!" Va******, アメリカ合衆国 ► "Great Service ! Well packed and super fast shipping ! Happy New Year" Ri******, アメリカ合衆国 ► "Fast shipping. Nice original packaging and sazen sticker with details of tea." Jo******, アメリカ合衆国 ► "Sazentea’s service was as good for this order as it’s always been. Shipping is pricey, but I understand why, and their free shipping on $200+ orders is reasonable considering where it’s coming from and how quickly they get it to me. The fact I live in a day & age where I can get products from Japan in one week is great, but I know this wouldn’t be possible if Sazen wasn’t on top of their game." Je******, アメリカ合衆国 ► "Super fast & accurate!" Sz******, ルーマニア ► "Excellent service, highly recommended to any tea lover." LE******, アメリカ合衆国 ► "THE BEST!" Yv******, カナダ ► "Fast shipping/delivery and was super easy with all the information the website provided. Super reliable!" LE******, アメリカ合衆国 ► "Very good options on different Japanese and other teas options. I wish you write on some tea in English, for example , my favor Sencha Agata no Mori has no English description about that tea, which is important. But I thank you for a quick delivery and very best customer service! Leon. Miami, Florida, USA" Wi******, アメリカ合衆国 ► "Sazen is wonderful , my orders are perfect everytime" Ph******, カナダ ► "Efficient and speedy service. Tea nicely packaged in box. Will purchase from seller again. Very satisfied." Ro******, カナダ ► "Best service ever..." Vl******, ウクライナ ► "Very fast delivery, Japan-Ukraine (7 days), every time gifts, very comfortable site and track information! Thank you!" To******, ポーランド ► "Perfect service as always" Fr******, ドイツ ► "Thanks a lot, it´s really a great chashaku." Ja******, アメリカ合衆国 ► "Amazing and caring will 100% order from again!" Jo******, アメリカ合衆国 ► "Great as always!" Ca******, ケニア ► "Excellent" Al******, アメリカ合衆国 ► "Outstanding service, as usual!" BL******, マレーシア ► "I feel the product is a little short of info. I hope to know more about the ingredients used. Is it natural essential oil or synthetic. Was it hand made or machine made and etc. Cheers" Ps******, アメリカ合衆国 ► "The finest matcha store on the internet by far. Thank You Sazen KANPAI !!!" Mi******, アメリカ合衆国 ► "Wonderful and quick shipment and service. I'm so happy. Thank you!" Ch******, アメリカ合衆国 ► "Excellent, thank you for the excellent packaging and the free sample!" Sa******, イスラエル ► "Like everytime, service's from Sazen is just at perfection, Thank You :)" Sa******, アメリカ合衆国 ► "World-class. Outstanding." Er******, アメリカ合衆国 ► "Packed very securely with lots of material keeping it from getting smashed." Jo******, アメリカ合衆国 ► "Good as always!" Gy******, ハンガリー ► "Very fast order processing and shipping. Love the "DDP / All Duties & Taxes paid" option, this way I won't have to bother with local import procedures. At Sazen they really put the Customer first, they are always there to support." Da******, アメリカ合衆国 ► "Always top quality service!" Ca******, カナダ ► "I love sazen. I love the gift they give and their packaging, and how they show the names of their workers. Thank you so much!!" Da******, アメリカ合衆国 ► "Always fast delivery, good packaging, and reasonable prices. They will work with you personally on more complicated orders." Mi******, スイス ► "So well packed, thank you." Sh******, アラブ首長国連邦 ► "Great" Je******, 日本 ► "Excellent service as usual :)" Jo******, アメリカ合衆国 ► "Good as always!" Vi******, イスラエル ► "The product has arrived in excellent condition. It was packed with care." KE******, ニュージーランド ► "Thanks for the safe packaging." LE******, アメリカ合衆国 ► "I wish you offer in a cans as well, i love them." PI******, タイ ► "ส่งเร็ว มีชาแถมมาทุกครั้ง ดีเยี่ยมครับ" Jo******, アメリカ合衆国 ► "Great as always!" Ma******, アメリカ合衆国 ► "Excellent service and shipping time. Thank you also for always including samples. I get to share the samples with my colleagues at work and they are always so appreciative of them, as I am." Da******, アメリカ合衆国 ► "Excellent! Corrected original review from 194C to 194F." Mo******, アメリカ合衆国 ► "excellent service from Sazen as always." Ma******, シンガポール ► "Very fast n quick delivery by dhl n good service. Reasonable prices." Wi******, アメリカ合衆国 ► "Exceptional matcha selection" Ps******, アメリカ合衆国 ► "best made with room temperature water and no more than 50 ml water steeped for 15 minutes" Da******, アメリカ合衆国 ► "Always perfect!" Wi******, アメリカ合衆国 ► "I love sazen tea , very good value" NI******, タイ ► "smart and fast delivery" Ca******, フィリピン ► "Thank you for the freebie tea and for fast shipping" Fa******, インドネシア ► "The product arrived promptly and well packed. Received a nice gift sample too. Thanks for an excellent service, Sazen. Really Appreciate it." Da******, ドイツ ► "Perfect, as always - thanks a lot!" Be******, シンガポール ► "Fast delivery. Item received in good order and well-packed. A free gift was included. Nice gesture" Ca******, ケニア ► "Excellent" Ar******, アメリカ合衆国 ► "Packaging and timing is good as always, you guys are such a quality service." Je******, オーストラリア ► "Very good packaging." St******, アメリカ合衆国 ► "Delicious and rich" Ma******, カナダ ► "My teapot was very carefully packed, thank you." Sa******, イスラエル ► "Like everytime, service's from Sazen is just at perfection, Thank You :)" Na******, スイス ► "Very fast shipping and delivery." El******, アメリカ合衆国 ► "Amazing service, had not issues and order arrived within date given by shipping service." Jo******, アメリカ合衆国 ► "Always excellent packaging." Ro******, ドイツ ► "One of the best tea resellers currently available for international (and, in particular, EU) customers. Literally, only the positive experience!" Ke******, アメリカ合衆国 ► "Secured site, fast shipping, and good quality products! Repurchasing my second match powder 5 months later." Je******, アメリカ合衆国 ► "Sazen delivers earlier than expected! Thank you Sazen for your hard work!" Ia******, アメリカ合衆国 ► "Arrived promptly and the sample was delicious." An******, オーストラリア ► "Excellent service Thank you very much" Ch******, アメリカ合衆国 ► "The best, and the lunar new years treats were great!" Ch******, アメリカ合衆国 ► "Fantastic shipping and everything came packed nicely, I didn't even know a package could go from Japan to America this quickly. The signatures and sample of Ogurayama were greatly appreciated too, will definitely be ordering from here again." Ca******, カナダ ► "Thank you Sazen team!! Always excited to receive my package from you! I hope you can add more matcha brands so people can try more matcha." GA******, マレーシア ► "Thank you sazen for brings up this wonderful platform for tea lovers" Ja******, チリ ► "Always thankful for your excellent service!" In******, アメリカ合衆国 ► "My package arrived much more quickly than I expected for something shipped overseas!" Wa******, アメリカ合衆国 ► "Sazen has excellent service and a wide selection of teaware at very competitive prices." Jo******, アメリカ合衆国 ► "Good as always!" Sa******, イスラエル ► "Like everytime, service's from Sazen is just at perfection, Thank You :)" Xi******, ドイツ ► "Absolutely masterpiece! Elegant and lasting design. Bought two some months ago and here I am again stocking three more!" Fe******, ► "???????? ? ??????? ?? 3 ???!" To******, ポーランド ► "Just 5 stars, perfect service really." Ma******, イタリア ► "Happy, when someone make his job in professional way is always repaid ! Will order again and again !" Ka******, クロアチア ► "the postal service charged me additional charges for processing, that was not well documented when i selected it." Ro******, ドイツ ► "Best team!" Da******, アメリカ合衆国 ► "Always perfect!" Xi******, ドイツ ► "Fast, reliable shipping as always!" Sa******, イスラエル ► "Like everytime, service's from Sazen is just at perfection, Thank You :)" mi******, ルーマニア ► "Superb tea and service, thank you." Wa******, ブルネイ•ダルサラーム国 ► "Processing order took a bit of time but fast shipping" Na******, カナダ ► "Exceptional. Friendly and caring service. Feeling grateful." Ro******, ドイツ ► "Top service!" Da******, ドイツ ► "Great communication and fast shipment!" Ni******, スウェーデン ► "Great service! Good recommendations and taking time to make it personal was very appreciated." Je******, アメリカ合衆国 ► "Super fast & accurate!" Ja******, アメリカ合衆国 ► "Packaging by Sazen was stellar, as usual." Sa******, アメリカ合衆国 ► "World-class. Outstanding." Ma******, アメリカ合衆国 ► "SAZEN's service is always stellar. Their shipping is very fast and they get your goods out to you in less than a week from the date of your order. packing of fragile items are really thought out, secure and arrives intact and safely. Thank you for the attention to details as week." An******, アメリカ合衆国 ► "I love it!" Da******, アメリカ合衆国 ► "Always perfect!" To******, ► "Always impeccable" Wa******, アメリカ合衆国 ► "Very fast ship, very well packed." Ka******, アメリカ合衆国 ► "Solid service as usual" Ma******, アメリカ合衆国 ► "DO NOT ORDER FROM SAZEN MY ORDER WAS NEVER DELIVERED AND THEY REFUSE TO REFUND ME" Ma******, シンガポール ► "I am impressed because this matcha is cheap, yet it is smooth n not bitter at all with a little astrigency. Unami n sweetness maynot be as good as the premium range ones but the price is Cheaper than Those repacked ceremonial grade matcha we see on amazon or other websites but taste way better. If the entry level for this brand is this good, i wonder how good will the rest of the matcha taste like. Glad to have found this sazen website. Prices are very reasonable compared locally." Wi******, アメリカ合衆国 ► "Great service, willing to work with me and the item was shipped quickly and well packed." Se******, アゼルバイジャン ► "My favorite online source for the best tea" Ri******, アメリカ合衆国 ► "Great communication with fast and safe shipping." Ja******, ペルー ► "Excellent as always" Jo******, アメリカ合衆国 ► "Good as always!" Sa******, アメリカ合衆国 ► "Great! Arrived very fast" Gl******, 日本 ► "Sazen is always a perfect quality service preparing orders and answering to customers." To******, ► "swift to respond, friendly and professional" Sa******, アメリカ合衆国 ► "Fast and professional" Je******, アメリカ合衆国 ► "Sazen continues to deliver faster than expected and without any issues. Thanks Sazen!!!" Am******, アメリカ合衆国 ► "Delivered very fresh with nice packaging. Good price and convenient delivery. Excellent service." Ma******, オランダ ► "Thank you for all the support to ship this item to Europe" El******, アメリカ合衆国 ► "Always great." Sv******, イスラエル ► "Pleasant and courteous service. Always send a sample of tea. Thank you" Jo******, アメリカ合衆国 ► "Great, as always!" Cl******, アメリカ合衆国 ► "I love your service and the envelopes design are such a nice treat :) love collecting them. Whomever does the art, please let them know is sooo awesome!!!" Fr******, アメリカ合衆国 ► "Always helpful, always quick response." Si******, タイ ► "Great service! Easy to order. Fast delivery." Al******, タイ ► "Order arrived on time. The package is secured. No damage done to the matcha." Sz******, ルーマニア ► "Great service, fast and precise." La******, アメリカ合衆国 ► "It did take about 8 business days to prepare, but once shipped it arrive to East Coast US in 2 days. Totally worth the wait to get authentic matcha for a reasonable price point." Ri******, 日本 ► "Due to a large influx of orders, there were delays in the shipping. BUT, this was clearly communicated on the site, I appreciate this transparency!" Ro******, ドイツ ► "Best tea shop! A+++" An******, アメリカ合衆国 ► "They are absolutely the best and very responsive. I place one year’s order at a time." Ga******, アメリカ合衆国 ► "prompt, professional shipping as usual" Ri******, アメリカ合衆国 ► "Fast shipping. Nice original packaging and sazen sticker with details of tea." Ol******, カナダ ► "Sazen's staff shows high standards of promptness and efficiency. I ordered on the 7th of August and received them six days later, on the 13th. Everything was well packed." Sa******, ► "Excelente servicio y profesionalidad. ?Muchas gracias!" Ol******, カナダ ► "Great service and efficiency" Al******, ► "Reliable and quality packaging. Outstanding customer service." Om******, イスラエル ► "Szazen service was great and the range of matcha tea is very nice!" Ma******, アメリカ合衆国 ► "Service, mailing and attention to detail in packaging is always so appreciated. It is always a pleasant encounter when purchasing from Sazen. Thank you." la******, アメリカ合衆国 ► "this a really good matcha! Highly underrated! the flavor is spot on comparable to some of the really high end matcha powders! its such a great beginner level matcha I would say slight umami flavor absolutely no bitterness, no astringency and nice grassy notes with little hints of toasted flavor" Ar******, アメリカ合衆国 ► "Splendid" Ky******, アメリカ合衆国 ► "Always wonderful service from the sazen team. The samples they provide are always wonderful and bring me to my next tea choice" Ad******, シンガポール ► "Sazen is always fast to pack and ship my order with no mistakes." An******, アメリカ合衆国 ► "Very quick delivery. Only took 4 days to ship from Japan to the United States." Ra******, アルジェリア ► "My order arrived incredibly quickly, exceeding my expectations. The thoughtful touch of including a cute Happy New Year note made the experience feel personal and extra special. It’s clear they care about their customers, and this attention to detail didn’t go unnoticed. Highly recommended for both the efficiency and the warmth of their service!" Da******, アメリカ合衆国 ► "Consistent perfection!" Sh******, アラブ首長国連邦 ► "Great" An******, キプロス ► "Took just 2 weeks to arrive all the way to Cyprus! They came all wrapped up and safe, thank you!" LE******, アメリカ合衆国 ► "BEST SERVICE, ESPECIALLY SHIPPING WITHIN A FEW DAYS!" So******, イギリス ► "Thank you so much for stocking this. Please keep it forever! :)" Da******, チェコ共和国 ► "Perfect packaging, quick delivery, great service. Thank you" Cl******, アメリカ合衆国 ► "Always great service" Ch******, アメリカ合衆国 ► "Great as usual" ar******, アメリカ合衆国 ► "Sazen has never let me down - even from Japan the package arrives faster than other suppliers within the US - and the packaging is so nice - quality all the way. I don't buy from anyone else if I can help it..." Wi******, アメリカ合衆国 ► "Great service, willing to work with me when I made an error in my order. Arrived quickly and was well packed."