Sazen Reward Points

Please register or log in to collect points:

What are Sazen Reward Points, and how can I earn them?
At the Sazen Tea web shop, registered and logged-in users can earn and collect points calculated based on the total value of the purchased items.
Registered users receive 1% of the purchased items' value (after any discounts calculated, excluding shipping fees and services) in Sazen Reward Points.

When do my earned points appear on my account?
Your points will be credited to your account right after your shipment leaves our warehouse.

How can I use my points?
Points can be redeemed on any subsequent purchase.
Registered and logged-in users can redeem their points at the 'Cart' or 'Checkout' pages before confirming their purchase. Your points can be redeemed for the Net Sum (Subtotal) of your Cart, but cannot be used for shipping or other additional costs.
New points are given based on the final purchase value. (If you redeem previously earned points, the total purchase value will be that much less.) Points cannot be exchanged for cash or handed over to others.

How long are my points valid?
The received points are valid for 12 months. After each purchase, this expiry date is extended. The countdown starts from the date of the last purchase.
Expired points cannot be revalidated; our system deletes them automatically.

How can I check my points?
After logging in, you can view your point balance and point history in the MySazen menu.

VIP Club Customer Discount

We offer this opportunity to our returning customers, rewarding them discounts based on their spending.

Silver Grade VIP discount
If you spend ¥200,000 / $2,000 or more in one year, you automatically become a Silver Grade VIP customer and get 5% discount on all following purchases.

Golden Grade VIP discount
If you spend ¥500,000 / $5,000 or more in a year, you become a Golden Grade VIP customer, with 10% discount on all future purchases.

Conditions
The achieved VIP discount is valid for any products available on our website.
Expiry time for VIP discount is 12 months. If you do not reach the required purchase total during this period, your discount will be reduced or even revoked.
VIP discount is calculated from the products purchased on sazentea.com, excluding shipping costs.
VIP discount is only valid for registered customers, and its rate is calculated from the purchases made while being logged in.

Please keep in mind that besides the VIP discount all registered and logged in customers automatically receive reward points for each purchase. These points can be redeemed at any future purchases. Click here for more information on Sazen Reward Points.

Cool Box

A unique heat-resistant packing solution for tea shipments up to 1.5 kg.

Both the body and the cap are made of styrofoam, comprising at least 70% by weight of a polystyrene resin, which makes it an excellent thermal insulator.
The box is tightly closed with the cap to maintain a relatively cool temperature for days.

Temperature test (verified at room temperature 86°F (30℃), 30 oz. of dry ice): 30 minutes: 17.9°F (-7.8℃), 12 hours: 40.8°F (-4.9℃), 24 hours: 50°F (10.0℃), 48 hours: 83.3°F (28.5℃)

DDP – Delivered Duty Paid

DDP is a shipping option where all customs duties, taxes, and fees are paid in advance when you place your order. In many countries, these are normally charged when a package arrives at the border. With DDP, Sazen Tea collects these fees at checkout and pays the courier directly, so you avoid surprise charges. This ensures smoother delivery to your door.

The fees covered by DDP include:

• Customs duties
• Local taxes
• Discounted Handling fees

Please note: Even with DDP, customs officials may still request documents (such as the invoice or proof of payment) to complete the clearance process. If asked, please provide these promptly to avoid delays.

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