Al******, UNITED STATES OF AMERICA ► "The kyusu is larger than originally advertised. If it had been accurate I wouldn?t have purchased it. I was told they took the maker for their word and it was likely measured originally for 80% full. This is a very common issue with teapots so I think it?s lazy to not have double checked yourself." Le******, UNITED STATES OF AMERICA ► "Excellent." Ph******, CANADA ► "Efficient and speedy service. Tea nicely packaged in box. Will purchase from seller again. Very satisfied." ze******, INDONESIA ► "delivery comes quikly no hassle at all" Ke******, UNITED STATES OF AMERICA ► "Secured site, fast shipping, and good quality products! Repurchasing my second match powder 5 months later." Al******, UKRAINE ► "Fast delivery" Jo******, PUERTO RICO ► "Great Service, fast shipping!" Je******, JAPAN ► "Excellent service as usual :)" Al******, ► "Reliable and quality packaging. Outstanding customer service." th******, UNITED STATES OF AMERICA ► "Ordered on a Saturday and had tea on hand in Georgia, USA by Wed- Amazingly fast. Included sample was appreciated and excellent." Va******, UNITED STATES OF AMERICA ► "Great Service ! Well packed and super fast shipping ! Happy New Year" Sa******, UNITED STATES OF AMERICA ► "Great! Arrived very fast" Sa******, HUNGARY ► "Outstanding. Fast processing, fast delivery, excellent packaging, and beautiful products. I have been wanting to order from Sazen for a while, and I am so glad I finally did. I will likely be ordering most of my tea from Sazen from now on." Da******, UNITED STATES OF AMERICA ► "Perfect!" Jo******, UNITED STATES OF AMERICA ► "Great, as always!" Sa******, NEW ZEALAND ► "Absolutely 5 star experience buying from Sazen. Everything was easy, perfectly packaged, and arrived in New Zealand only six days after placing my order. Very happy :) Thank-you." Ri******, UNITED STATES OF AMERICA ► "Fast shipping. Nice original packaging and sazen sticker with details of tea." An******, UNITED STATES OF AMERICA ► "Awesome. Will appreciate even more if you can tell me : is it true that as long I keep my total order under 10,000 JPY, I pay no Custom tax in US." Ye******, SINGAPORE ► "Excellent! Steps were taken to ensure that the matcha cans were delivered intact and met my expectation." Je******, UNITED STATES OF AMERICA ► "Super fast shipping and accurate!" Sh******, UNITED ARAB EMIRATES ► "Great" Ro******, GERMANY ► "One of the best tea resellers currently available for international (and, in particular, EU) customers. Literally, only the positive experience!" Ol******, CANADA ► "Perfect customer service with update throughout the process and speedy delivery through DHL services." Br******, UNITED STATES OF AMERICA ► "Customer service and shipping was above and beyond! Thank you!" Ja******, UNITED KINGDOM ► "Delivery, packaging, amazing and fast 3 stars because it was through the advice from you I baught this don't like it at all. Everything else 10/10" Cl******, UNITED STATES OF AMERICA ► "Always great service!!!" Ma******, UNITED STATES OF AMERICA ► "Excellent service and shipping time. Thank you also for always including samples. I get to share the samples with my colleagues at work and they are always so appreciative of them, as I am." Ma******, CANADA ► "Shipping is fast and carefully packed." Ma******, UNITED STATES OF AMERICA ► "Service, mailing and attention to detail in packaging is always so appreciated. It is always a pleasant encounter when purchasing from Sazen. Thank you." Wi******, UNITED STATES OF AMERICA ► "As always, service was fantastic and delivery quick." Da******, ► "I truly appreciate the packaging of each individual product and of the delivering parcel. The preparation might be a bit longer than expected but it's acceptable." Mi******, UNITED STATES OF AMERICA ► "Wonderful and quick shipment and service. I'm so happy. Thank you!" Ba******, PHILIPPINES ► "Excellent service, as always!" Sc******, UNITED KINGDOM ► "Sazen are always incredible to deal with, their customer support is second to none."Al******, UNITED STATES OF AMERICA ► "Great customer service. Super fast shipping. Excellent packaging. Thank you, Sazen Tea!" Sa******, ISRAEL ► "Like everytime, service's from Sazen is just at perfection, Thank You :)" Gy******, HUNGARY ► "Very fast order processing and shipping. Love the "DDP / All Duties & Taxes paid" option, this way I won't have to bother with local import procedures. At Sazen they really put the Customer first, they are always there to support." An******, UNITED STATES OF AMERICA ► "I love it!" Ar******, UNITED STATES OF AMERICA ► "Amazing as always" Mo******, UNITED STATES OF AMERICA ► "excellent service from Sazen as always." Da******, UNITED STATES OF AMERICA ► "Excellent customer service!" Ri******, UNITED STATES OF AMERICA ► "If it weren't for Sazen, I wouldn't be able to discover the amazing world of matcha. The quality and price point is way better than anything offered in the U.S." Sa******, INDONESIA ► "Love the service and the little package of free gift (tea) that is utterly delightful and smart (as I did order some of green teas that were given to me as samples)" Sa******, ISRAEL ► "Like everytime, service's from Sazen is just at perfection, Thank You :)" Er******, UNITED STATES OF AMERICA ► "Packed very securely with lots of material keeping it from getting smashed." Sa******, ISRAEL ► "Sazen keep only A+ grade products, the service's is a perfection. Thank You :)" St******, UNITED STATES OF AMERICA ► "Delicious and rich" In******, UNITED STATES OF AMERICA ► "My package arrived much more quickly than I expected for something shipped overseas!" Ma******, SINGAPORE ► "I am impressed because this matcha is cheap, yet it is smooth n not bitter at all with a little astrigency. Unami n sweetness maynot be as good as the premium range ones but the price is Cheaper than Those repacked ceremonial grade matcha we see on amazon or other websites but taste way better. If the entry level for this brand is this good, i wonder how good will the rest of the matcha taste like. Glad to have found this sazen website. Prices are very reasonable compared locally." Xi******, SINGAPORE ► "Shipping was fast, items were packaged well. So happy that I can try shin matcha just as it is released." GA******, MALAYSIA ► "Thank you sazen for brings up this wonderful platform for tea lovers" GA******, MALAYSIA ► "Thank you Sazen. Top quality packing and speed delivery." Ps******, UNITED STATES OF AMERICA ► "The finest matcha store on the internet by far. Thank You Sazen KANPAI !!!" La******, UNITED STATES OF AMERICA ► "It did take about 8 business days to prepare, but once shipped it arrive to East Coast US in 2 days. Totally worth the wait to get authentic matcha for a reasonable price point." Er******, UNITED STATES OF AMERICA ► "Sazens service was excellent. Arrived surprisingly quick from Japan. They warn while purchasing of potential duty fee's etc, but I never had to deal with any. It arrived via FedEx as any ordinary package." Al******, JAPAN ► "as one get used to it it become more and more enjoyable and can appreciate its subtle taste" An******, NETHERLANDS ► "Great website, fast delivery, huge tea, and teaware selection" Sa******, ISRAEL ► "Like everytime, service's from Sazen is just at perfection, Thank You :)" G******, UNITED STATES OF AMERICA ► "The only place I but matcha. Trustworthy and great service." Sh******, UNITED STATES OF AMERICA ► "Very fast shipping. Sazen has been reliable over the years." Ra******, ALGERIA ► "My order arrived incredibly quickly, exceeding my expectations. The thoughtful touch of including a cute Happy New Year note made the experience feel personal and extra special. It’s clear they care about their customers, and this attention to detail didn’t go unnoticed. Highly recommended for both the efficiency and the warmth of their service!" So******, UNITED KINGDOM ► "Thank you so much for stocking this. Please keep it forever! :)" Da******, UNITED STATES OF AMERICA ► "Consistent perfection!" Ja******, UNITED KINGDOM ► "As always fast, efficient and high standards" BL******, MALAYSIA ► "I feel the product is a little short of info. I hope to know more about the ingredients used. Is it natural essential oil or synthetic. Was it hand made or machine made and etc. Cheers" Ta******, CANADA ► "packed perfectly with care and arrived quickly as always :) worlds best online tea shop." Da******, UNITED STATES OF AMERICA ► "Always top quality service!" Ta******, CANADA ► "This has to be the best customer service I've ever found in a Tea company, and the packaging is always so secure and safe! I am always surprised at how fast I recieve these precious goods, usually taking just one week, counting the exact day of purchase. I cannot be more pleased with my buying experience here on this website." Je******, UNITED STATES OF AMERICA ► "I had been disappointed by another company in Japan selling matcha. Sazen NEVER disappoints!!! Thank you Sazen!!!" Sh******, UNITED ARAB EMIRATES ► "Great" Na******, CANADA ► "Exceptional. Friendly and caring service. Feeling grateful." Sa******, UNITED STATES OF AMERICA ► "Thank you for the excellent service. Item was packed so carefully & arrived SO fast. Can't recommend you guys enough." Sz******, ROMANIA ► "Great service fast shipping, only the description should be more accurate instead of 350 ml capacity correct it to 280 ml and no problem, this is too big of a size difference." Jo******, UNITED STATES OF AMERICA ► "Always excellent packaging." G******, UNITED STATES OF AMERICA ► "As always Sazen service is excellent!" To******, GEORGIA ► "Always impeccable" Ag******, JAPAN ► "You are amazing guys! Perfect Customer Service ?" Vo******, UKRAINE ► "Thank you" Da******, UNITED STATES OF AMERICA ► "Perfect!" LE******, UNITED STATES OF AMERICA ► "BEST SERVICE, ESPECIALLY SHIPPING WITHIN A FEW DAYS!" Cl******, UNITED STATES OF AMERICA ► "Always great service" LE******, UNITED STATES OF AMERICA ► "Would be nice if there is a writing in english...." Nh******, UNITED STATES OF AMERICA ► "Reliable and no-hassle. I could not ask for more." Fr******, CANADA ► "Amazing services!" Lu******, CZECH REPUBLIC ► "Excellent support with the opportunity to choose my own items" Ro******, CANADA ► "Best service ever..." LE******, UNITED STATES OF AMERICA ► "Very good options on different Japanese and other teas options.
I wish you write on some tea in English, for example , my favor Sencha Agata no Mori has no English description about that tea, which is important. But I thank you for a quick delivery and very best customer service!
Leon.
Miami, Florida, USA" Da******, GERMANY ► "Perfect, as always - thanks a lot!" th******, UNITED STATES OF AMERICA ► "super fast" Da******, UNITED STATES OF AMERICA ► "Sazen service is always top notch." AN******, ► "I received the package in 10 days as it was written. Thank you very much, I am happy for the gift, the free sample , it was a nice surprise..Also the packaging was fine for safe delivery of the products. Thank you so much!" Fr******, CANADA ► "Thank you for the great packaging and free sample. Quick to respond to e-mails." Da******, UNITED STATES OF AMERICA ► "Perfect, AAA+++" Ba******, PHILIPPINES ► "Excellent as always." Cl******, UNITED STATES OF AMERICA ► "Great service as usual" Me******, MEXICO ► "Everything was well packaged to prevent any damage. It didn´t take long to arrive after posting. The only issue I had was that I received the notification that my package had been sent and was on its way after i had already received it at my adress a few days prior; other than that I have no complaints." To******, POLAND ► "Great service, fast delivery, well packed. Nothing to complain, just to praise!" AN******, ► "In Greece shops usually give a small gift to costumers to thank them for buying from them. You did something like that which i appreciated. I suggest just have a little more amount in gifts. Thank you" Jo******, UNITED STATES OF AMERICA ► "Great as always!" Ez******, PHILIPPINES ► "Marukyu Koyamaen products were out of stock everywhere so I was expecting delays in my shipping but I got my items in a week!" Mi******, SWITZERLAND ► "Perfect."Uw******, GERMANY ► "The only one shop in Japan I order my tea direkt. Very fast and best teas!!!! Trustfull" Pa******, JAPAN ► "Good service and fast shipping. Highly recommended." To******, POLAND ► "Just 5 stars, perfect service really." Jo******, UNITED STATES OF AMERICA ► "Great as always!" Ya******, UNITED STATES OF AMERICA ► "Great service really cheap it's worth it." An******, UNITED STATES OF AMERICA ► "Very quick delivery. Only took 4 days to ship from Japan to the United States." Hu******, UNITED STATES OF AMERICA ► "Fast shipping and enjoyed the kind words with the packaging. Products were shipped with care." Ba******, PHILIPPINES ► "Again, excellent service Sazen!" El******, UNITED STATES OF AMERICA ► "Always great." To******, GEORGIA ► "My favourite and trusty tea enterprise. Long live" Th******, UNITED STATES OF AMERICA ► "From the moment I placed my order, I felt valued as a customer. They were quick to respond to my questions about the product. When I had a concern about the bowl, they immediately addressed it and went above and beyond to ensure my satisfaction.The tea bowl arrived safely and on time, thanks to Sazen Tea's careful packaging. It was clear they took extra care to protect this delicate item during transit.
I can't recommend Sazen Tea and this beautiful Kuroraku Muki Guri Chōjiro Utsushi tea bowl enough. If you're looking for high-quality Japanese teaware and a smooth purchasing experience, look no further. This piece has quickly become a cherished part of my tea ceremony, and I'm already eyeing my next purchase from Sazen Tea!" Ar******, UNITED STATES OF AMERICA ► "Splendid" Sv******, ISRAEL ► "Pleasant and courteous service. Always send a sample of tea. Thank you" Sa******, ISRAEL ► "Like everytime, service's from Sazen is just at perfection, Thank You :)" Tu******, AUSTRIA ► "Quick to respond, very knowledgeable staff" Je******, UNITED STATES OF AMERICA ► "Always super fast and always packaged with care!" Fa******, INDONESIA ► "Prompt delivery and good customer service. Products are wll packed." Si******, ► "Great service! Easy to order. Fast delivery." G******, UNITED STATES OF AMERICA ► "As always sazen service is great." Ri******, UNITED STATES OF AMERICA ► "Great communication with fast and safe shipping." Ja******, UNITED STATES OF AMERICA ► "Packaging by Sazen was stellar, as usual." Al******, ► "Order arrived on time. The package is secured. No damage done to the matcha." Ol******, CANADA ► "Great service and efficiency" Ki******, SINGAPORE ► "Very fast delivery, did not expect that." On******, CZECH REPUBLIC ► "Insanely fast shipping in comparison to my experiences with other stores." LE******, UNITED STATES OF AMERICA ► "Would be nice if there is a writing in english...." Da******, UNITED STATES OF AMERICA ► "Excellent service" Da******, GERMANY ► "Great communication and fast shipment!" Wi******, UNITED STATES OF AMERICA ► "Extremely fast shipping, great service." Ja******, PERU ► "I love the team" Ca******, CANADA ► "I love sazen. I love the gift they give and their packaging, and how they show the names of their workers. Thank you so much!!" Ad******, SINGAPORE ► "Sazen is always fast to pack and ship my order with no mistakes." Ro******, GERMANY ► "Best team!" Vi******, ISRAEL ► "The product has arrived in excellent condition. It was packed with care." LE******, UNITED STATES OF AMERICA ► "SUPERIOR SERVICE !" Ch******, UNITED STATES OF AMERICA ► "As always the shipping is perfect and the packaging is the best. I keep coming back because the tea is good and the teawares are some of the best." Le******, UNITED STATES OF AMERICA ► "Perfect, arrived much earlier than expected and in perfect condition." Je******, UNITED STATES OF AMERICA ► "Sazen continues to deliver faster than expected and without any issues. Thanks Sazen!!!" To******, GEORGIA ► "swift to respond, friendly and professional" Mi******, SWITZERLAND ► "Perfect." Mo******, UNITED STATES OF AMERICA ► "Thanks for the amazing service!" Ma******, GIBRALTAR ► "As usual, excellent service!" Ma******, UNITED STATES OF AMERICA ► "Sazen's service, packaging and shipping as per usual is top rate. Thank you." Ky******, UNITED STATES OF AMERICA ► "Always wonderful service from the sazen team. The samples they provide are always wonderful and bring me to my next tea choice" Er******, UNITED STATES OF AMERICA ► "Sazen service is always fantastic. Shipping costs to the US are high but very understandable and more palatable if you buy in bulk
Shipping speed is always impressively quick. I love the samples that you send! I was able to find another favorite tea this way :)" Om******, ISRAEL ► "Szazen service was great and the range of matcha tea is very nice!" Jo******, UNITED STATES OF AMERICA ► "Sazentea’s service was as good for this order as it’s always been. Shipping is pricey, but I understand why, and their free shipping on $200+ orders is reasonable considering where it’s coming from and how quickly they get it to me. The fact I live in a day & age where I can get products from Japan in one week is great, but I know this wouldn’t be possible if Sazen wasn’t on top of their game." Ch******, UNITED STATES OF AMERICA ► "From prompt shipping to samples in the package I keep coming to Sazen for my tea because the service is the best!" Wi******, UNITED STATES OF AMERICA ► "Great service, willing to work with me when I made an error in my order. Arrived quickly and was well packed." Ju******, UNITED STATES OF AMERICA ► "I love it!!!" Th******, UNITED KINGDOM ► "First time using Sazen Tea and the experience has been a positive one. Even when I contacted customer service via email, the advisors were informative and helpful. The ordering process was easy with options to pay in USD or JPY, and the shipping was quick and easy once it was dispatched. I would highly recommend Sazen Tea and I would definitely use again." Ch******, UNITED STATES OF AMERICA ► "The best, and the lunar new years treats were great!" An******, UNITED STATES OF AMERICA ► "Very nice packaging and fast delivery" Al******, UNITED STATES OF AMERICA ► "Outstanding service, as usual!" la******, UNITED STATES OF AMERICA ► "this a really good matcha! Highly underrated! the flavor is spot on comparable to some of the really high end matcha powders! its such a great beginner level matcha I would say slight umami flavor absolutely no bitterness, no astringency and nice grassy notes with little hints of toasted flavor" Al******, UNITED STATES OF AMERICA ► "Best prices for matcha and my favorite place to shop." Je******, UNITED STATES OF AMERICA ► "Super fast as always and well packaged!" Ri******, JAPAN ► "Due to a large influx of orders, there were delays in the shipping. BUT, this was clearly communicated on the site, I appreciate this transparency!" KE******, NEW ZEALAND ► "Thanks for the safe packaging." Wi******, UNITED STATES OF AMERICA ► "Exceptional matcha selection" Na******, SWITZERLAND ► "Very fast shipping and delivery." Mi******, SWITZERLAND ► "So well packed, thank you." Ri******, UNITED STATES OF AMERICA ► "Fast shipping. Nice original packaging and sazen sticker with details of tea." Ch******, UNITED STATES OF AMERICA ► "Excellent, thank you for the excellent packaging and the free sample!" Mi******, SWITZERLAND ► "Perfect." Ma******, ► "Really professional team ,,
Tnx sazen for support and good service
Peace and love from IRAN" No******, UNITED STATES OF AMERICA ► "Thank you for your service,🍵" To******, POLAND ► "The order came really very carefully packed in a nice coolbox. I received 2 tea samples with my order for which I am also very grateful. This was my first order from Sazen, but I already know that it will definitely not be the last." Da******, CZECH REPUBLIC ► "Perfect packaging, quick delivery, great service. Thank you" Ak******, UNITED STATES OF AMERICA ► "Speedy shipping, and great customer service communication/ problem solving" St******, UNITED STATES OF AMERICA ► "The taste of spring in a cup" Er******, UNITED STATES OF AMERICA ► "Everything came perfectly packaged, with no scratches or dents." Sa******, ► "Excelente servicio y profesionalidad. ?Muchas gracias!" Jo******, PHILIPPINES ► "thanks for the freebies i apperciate the oriental beauty and the cui feng oolong :) i am really curious with the dong fang mei ren tea then sent it to me :)) thank you" Je******, UNITED STATES OF AMERICA ► "Sazen is the best! Super fast shipping and great packaging!" Al******, ITALY ► "Fast shipping and perfect packaging." Se******, AZERBAIDJAN ► "My favorite online source for the best tea" Sa******, UNITED STATES OF AMERICA ► "Fast and professional" Pa******, ARGENTINA ► "Agnes is very responsive and works out any problem you might have." Ta******, CANADA ► "I was notified of a capacity change before delivery, and I really appreciated that." Ch******, UNITED STATES OF AMERICA ► "Great as usual" Is******, JAPAN ► "Great service from Sazen, but it seems that they're not shipping to Spain anymore :( Hoping they will resume shipping soon." Gi******, UNITED STATES OF AMERICA ► "Fast service" Ni******, SWEDEN ► "Great service! Good recommendations and taking time to make it personal was very appreciated." Cl******, UNITED STATES OF AMERICA ► "I love your service and the envelopes design are such a nice treat :) love collecting them. Whomever does the art, please let them know is sooo awesome!!!" Wa******, UNITED STATES OF AMERICA ► "Sazen has excellent service and a wide selection of teaware at very competitive prices." Fa******, INDONESIA ► "The product arrived promptly and well packed. Received a nice gift sample too. Thanks for an excellent service, Sazen. Really Appreciate it." An******, VIETNAM ► "発注日から送る日まで長かったが、ベトナムまで結構速いです。税関申告書の記入に大変慣れていらっしゃいます。なので輸入手続きも迅速で、本当にありがとうございました。" An******, CYPRUS ► "Took just 2 weeks to arrive all the way to Cyprus! They came all wrapped up and safe, thank you!" Jo******, UNITED STATES OF AMERICA ► "Good as always!" NI******, ► "smart and fast delivery" Ro******, GERMANY ► "Top service!" Wi******, UNITED STATES OF AMERICA ► "I love sazen tea , very good value" Ji******, UNITED STATES OF AMERICA ► "Sazen has great prices, great products and AMAZING shipping. Somehow my orders show up at my house in days, I order late on Tuesday and it has arrived by Friday afternoon. No need to monitor my can volume because I know I can order last minute and receive this wonderful product in no time. Items are carefully packaged, arrive undamaged and a small free gift is included." Je******, UNITED STATES OF AMERICA ► "Super fast and accurate shipping to east coast of US!" Ca******, KENYA ► "Excellent" Ch******, UNITED STATES OF AMERICA ► "Great as usual!" Xi******, GERMANY ► "Fast, reliable shipping as always!" Wa******, BRUNEI DARUSSALAM ► "Processing order took a bit of time but fast shipping" Ta******, HUNGARY ► "Perfect, helpful, fast and big hearted customer service." Jo******, UNITED STATES OF AMERICA ► "Good as always :)" Iv******, CROATIA ► "Packed excellently" Fe******, ITALY ► "Simply amazing. First time I tried a thencha and wanted to start with a really good one. I followed the brewing suggestion given by Sazen and the result is that I am in love with this tea. Thank you" Ch******, UNITED STATES OF AMERICA ► "Fantastic shipping and everything came packed nicely, I didn't even know a package could go from Japan to America this quickly. The signatures and sample of Ogurayama were greatly appreciated too, will definitely be ordering from here again." Th******, UNITED STATES OF AMERICA ► "Fast and efficient delivery! Thank you for getting the tea out quickly." mi******, ROMANIA ► "Top Notch Quality !" Be******, UNITED STATES OF AMERICA ► "Fast, accurate, packed well, and reasonably priced" Ka******, UNITED STATES OF AMERICA ► "Solid service as usual" Sz******, ROMANIA ► "Great service, fast and precise." Fe******, ► "???????? ? ??????? ?? 3 ???!" Da******, UNITED STATES OF AMERICA ► "Perfect as always!" Ly******, CANADA ► "5 star service from Sazen! Will definitely repurchase from them." ha******, CANADA ► "very speedy delivery" Ma******, UNITED STATES OF AMERICA ► "SAZEN is has become my favorite site to purchase teas and quality tea vessels at reasonable prices. Excellent shipping time and service. Thank you." Er******, UNITED STATES OF AMERICA ► "Packaging was fine, no damage to the matcha tin." Ha******, MALAYSIA ► "Excellent service, fast delivery, well packing and thanks a lot for the free gift. Would like to purchase more in the future." To******, POLAND ► "Perfect service, nothing to complain as always!" Mi******, CANADA ► "Fantastic service and quick delivery." Na******, ► "Would rate it a 6 stars if have!" Vi******, UNITED STATES OF AMERICA ► "My matcha was packed quickly and arrived safely!" Je******, UNITED STATES OF AMERICA ► "Super fast & accurate!" Fr******, GERMANY ► "Thanks a lot, it´s really a great chashaku." Ch******, SINGAPORE ► "This is the second time I've ordered from Sazen, and both times items were well packed and I was informed at every step of the process." Na******, ► "Amazing! Would give it 6 stars!!" Xi******, CANADA ► "Great packaging, love the tea sample! :)" To******, POLAND ► "5/5 as always, 0 issues" Fa******, UNITED STATES OF AMERICA ► "Professional they truly are. It was a very satisfying experience." An******, UNITED STATES OF AMERICA ► "They are absolutely the best and very responsive. I place one year’s order at a time." An******, UNITED STATES OF AMERICA ► "Thanks for your great service. Carman, Agnes who helped me to select the right matcha for me:(GIN) and promptly answered all my question. Much appreciated your help. Also thanks for the sample of match Ogurayama, delicious." Ju******, JAPAN ► "Fast and neat service! Packaging was also nice and I got a small bag of service matcha." To******, POLAND ► "Perfect service as always" Ro******, GERMANY ► "Best tea shop! A+++" Je******, UNITED STATES OF AMERICA ► "Sazen has never let me down! Super fast shipping (faster arriving in US from Japan than some companies shipping inside US!!!), excellent packaging, can't say enough great things!" Ol******, CANADA ► "Sazen's staff shows high standards of promptness and efficiency. I ordered on the 7th of August and received them six days later, on the 13th. Everything was well packed." Ni******, CANADA ► "Very fast shipping that was carefully packaged. Look forward to shopping with new tea friends at Sazen again soon." Sa******, NEW ZEALAND ► "First time customer, and I am extremely pleased and impressed with Sazen's service. I ordered from New Zealand, and the order was at my house in only six days from submitting my order. Everything was carefully packaged and arrived perfectly. Very good products and prices, and excellent response to my questions as well. Arigatou gozaimasu. HIGHLY RECOMMEND :)" Ro******, GERMANY ► "Top service!" Ma******, UNITED STATES OF AMERICA ► "Excellent service as per usual of SAZEN. Arrived safely, intact and in less than 7 days of placing my order. Thank you again for your attention to detail and service - it is a joy to open the boxes that arrive from SAZEN." Sa******, INDONESIA ► "I have been buying from Sazen for maybe 5 times now. All the way from Japan, the products arrived safely, and of good quality. I also like the reward points, and very appreciative of the mini free sample Sazen gave in each shipment. In fact, I ended up ordering some that I thought was quite good. Well done!" St******, UNITED STATES OF AMERICA ► "Gorgeous matcha" Jo******, UNITED STATES OF AMERICA ► "Good as always!" Al******, AUSTRALIA ► "Very fast shipping, and the free loose tea was also a very good freebie." Sa******, ISRAEL ► "Sazen services and products are perfect like everytime ! Thanks for everything :-)" ha******, CANADA ► "Agnes was very helpful and patient. Upon request, she sent me pictures of available teapots, and I was able to pick one with a color variation that I liked. Received it 3 days later and made a tea right away.... thank you Sazen ream!" So******, UNITED KINGDOM ► "Thank you Sazen! I am enjoying the chigi no shiro cha.
Also thanks for the great communication and information on your website and everything that you sent me ????
It's very interesting learning about different cultivars and tea varieties." Er******, UNITED STATES OF AMERICA ► "The shipping to USA is pricey, but that’s no fault of Sazen’s. They always include a sample of one of their high quality teas (sometimes even better quality than the ones I ordered) to pique one’s interest." Gl******, JAPAN ► "Sazen is always a perfect quality service preparing orders and answering to customers." Fr******, UNITED STATES OF AMERICA ► "Always helpful, always quick response." St******, UNITED STATES OF AMERICA ► "Gokujo Shincha 2020" Ma******, ITALY ► "Professional and serious" Sz******, ROMANIA ► "Stellar services." Ma******, ITALY ► "I took time to realize that Sazen is one of the best around . Prompt service, accuracy , I am very proud I have now all I need on a palm of a hand. Thank you for to be so professional." Da******, UNITED STATES OF AMERICA ► "Always the best!" Di******, ISRAEL ► "Thank you for your wonderful service!" GA******, MALAYSIA ► "Thank you Sazen. Top quality packing and speed delivery." Sa******, UNITED STATES OF AMERICA ► "World-class. Outstanding." Je******, AUSTRALIA ► "Very good packaging." Mi******, CANADA ► "Fantastic service and quick delivery." Mi******, BRUNEI DARUSSALAM ► "delivered the items faster than estimated and received items on the day of the estimated shipping date for the matcha. really great service and quick shipping." Ol******, UKRAINE ► "Best matcha store EVER! Sazen delivers every single time!!!!" Ja******, UNITED STATES OF AMERICA ► "Service was fast all the way from Kyoto to Florida. Everything was safely packaged and you can tell they care about their customers and encouraging the way of tea." Th******, UNITED STATES OF AMERICA ► "Excellent shipping and packing." or******, ISRAEL ► "great company changed my life forever
gave me the opportunity to the best matcha test
but more important the matcha effect of energy realax and focus
very good service
for example i asked for usucha info
the contact sent me info but immediately update iinfo in the website
witch mean he think about every costumer shopping on this store" Jo******, UNITED STATES OF AMERICA ► "Good as always!" Sa******, UNITED STATES OF AMERICA ► "World-class. Outstanding." Da******, UNITED STATES OF AMERICA ► "This was my first purchase from SAZEN and I am extremely pleased. I will definitely be using them again to buy more teas." Ta******, HUNGARY ► "The best service as always" Ma******, NORWAY ► "Very impressed with my first order from your store. Good job!" Ma******, POLAND ► "It was nice to shop with Sazentea. great customer service, Agnes is very kind and answears all your questions, I got a lot of samples and a handwritten note :-)" Au******, UNITED STATES OF AMERICA ► "Great tea and teaware :)" PI******, ► "ส่งเร็ว มีชาแถมมาทุกครั้ง ดีเยี่ยมครับ" Wi******, UNITED STATES OF AMERICA ► "Amazing service as always" Ja******, UNITED STATES OF AMERICA ► "Sazen is stellar as usual!" El******, UNITED STATES OF AMERICA ► "Always amazing." Da******, UNITED STATES OF AMERICA ► "I was amazed how fast a package could travel from Japan to the USA without paying a huge shipping rate. And the products are top quality." Da******, UNITED STATES OF AMERICA ► "Always perfect!" Xi******, CANADA ► "Secure packaging, fast delivery + customer service support." Ma******, UNITED STATES OF AMERICA ► "Thank you." Lá******, HUNGARY ► "Fast shipping, excellent packaging and lovely staff service." Ka******, UNITED STATES OF AMERICA ► "Really nice people and they addressed any questions I had. Also, thanks for the gift! My new matcha home as an Ippodo refugee" Vl******, UKRAINE ► "Very fast delivery, Japan-Ukraine (7 days), every time gifts, very comfortable site and track information! Thank you!" Da******, UNITED STATES OF AMERICA ► "Excellent! Corrected original review from 194C to 194F." Da******, UNITED STATES OF AMERICA ► "Sazen is always great." Ma******, MEXICO ► "Excellent customer service, quick shipment and delivery to Mexico. Thank you so much!" Da******, UNITED STATES OF AMERICA ► "Sazen service - from their email replies to how they pack and ship their boxes - is always superb. Seriously when you get a box via DHL or FedEx (I prefer DHL now for US deliveries) take note of even how perfectly the box is packed and taped. This is a Japanese company doing every step mindfully it seems." Ma******, ITALY ► "Happy, when someone make his job in professional way is always repaid ! Will order again and again !" Ps******, UNITED STATES OF AMERICA ► "best made with room temperature water and no more than 50 ml water steeped for 15 minutes" BL******, MALAYSIA ► "Well done on detailed description, educating and communication !!" Ma******, SINGAPORE ► "Very fast n quick delivery by dhl n good service. Reasonable prices." Ko******, JAPAN ► "Excellent service and the sample tea was delicious" Ag******, JAPAN ► "Lovely team and unique products. Quality and care 💕" LE******, UNITED STATES OF AMERICA ► "I wish you offer in a cans as well, i love them." Ca******, KENYA ► "Excellent" Be******, SINGAPORE ► "Fast delivery. Item received in good order and well-packed. A free gift was included. Nice gesture" Da******, UNITED STATES OF AMERICA ► "Excellent, very safe packaging and delivered 2 days early. Received exactly what I asked for." No******, CANADA ► "Very fast shipping and delivery. Shipping is very expensive." Xi******, GERMANY ► "Absolutely masterpiece! Elegant and lasting design. Bought two some months ago and here I am again stocking three more!" El******, UNITED STATES OF AMERICA ► "Amazing service, had not issues and order arrived within date given by shipping service." Sa******, UNITED STATES OF AMERICA ► "Fast and so professional. Thank you!" Al******, ► "Perfect deal! Very efficient and friendly staff. Very good and fast service! I will keep buying in your store." Ja******, CHILE ► "Always thankful for your excellent service!" Ap******, UNITED STATES OF AMERICA ► "Your service feels like home! It is an honor to do business with you!" Me******, UNITED STATES OF AMERICA ► "Tea is good and customer service is even better" Ia******, UNITED STATES OF AMERICA ► "Arrived promptly and the sample was delicious." Sa******, UNITED STATES OF AMERICA ► "Lovely customer service" Ju******, UNITED STATES OF AMERICA ► "The best I ever had!!!" Ky******, UNITED STATES OF AMERICA ► "Sazen is a great company, I just wish that there were more member perks -- Ideally a spend x amount, and get free shipping perk.. or after spending x amount, get free shipping for a year or something. Matcha is a delicate thing, and I like to order it every month or 2 so I know it's fresh... the shipping costs are killer.." Wi******, UNITED STATES OF AMERICA ► "Fast shipping and well packed!" Ja******, UNITED STATES OF AMERICA ► "Wonderful service, as usual! Absolutely love you guys!" Ch******, UNITED STATES OF AMERICA ► "Great as usual" mi******, ROMANIA ► "super service !" Jo******, UNITED STATES OF AMERICA ► "Good as always!" Ma******, CANADA ► "My teapot was very carefully packed, thank you." An******, UNITED STATES OF AMERICA ► "Fast service and came in pristine condition and packaging. Thank you for the free tea sample included inside." An******, GERMANY ► "Simply perfect!" Ri******, UNITED STATES OF AMERICA ► "Great description. Fast shipping. Nice original packaging" Ka******, CROATIA ► "the postal service charged me additional charges for processing, that was not well documented when i selected it." Ta******, HUNGARY ► "Perfect service, as always!" Os******, MEXICO ► "Congratulations to Sazen for his top quality service." Da******, UNITED STATES OF AMERICA ► "Sazen is always great." Pi******, POLAND ► "Fast, easy and smooth, those are the words I would use, when it comes to the way how easy and see-through every step of making and order with Sazen is." To******, POLAND ► "excellent" Jo******, UNITED STATES OF AMERICA ► "My order had a few complications, but the customer service was able to resolve them smoothly. Many thanks!" Jo******, UNITED STATES OF AMERICA ► "Great as always!" Ja******, UNITED STATES OF AMERICA ► "I can't believe how fast this arrived to Florida from Japan! Everything was in perfect shape and packed with much love and care." Sz******, SINGAPORE ► "Ordered on Sunday night, received on Thursday night (Singapore)" Wi******, UNITED STATES OF AMERICA ► "Sazen is wonderful , my orders are perfect everytime" Jo******, UNITED STATES OF AMERICA ► "Good as always!" Al******, UNITED STATES OF AMERICA ► "great service" ar******, UNITED STATES OF AMERICA ► "Sazen has never let me down - even from Japan the package arrives faster than other suppliers within the US - and the packaging is so nice - quality all the way. I don't buy from anyone else if I can help it..." Ga******, UNITED STATES OF AMERICA ► "prompt, professional shipping as usual" Gu******, INDONESIA ► "Fast delivery and very responsive." Wi******, UNITED STATES OF AMERICA ► "Great service, willing to work with me and the item was shipped quickly and well packed." St******, UNITED STATES OF AMERICA ► "The best culinary matcha - tastes like Kyoto" Ri******, UNITED STATES OF AMERICA ► "Great communication and the same price as the Marukyu vendor in Japan so there is no mark up for international customers which I have experienced while purchasing Marukyu products from local vendors in my country. Very fast shipping." Al******, ROMANIA ► "Prompt service and I have strong confidence in all your products!" Na******, UNITED STATES OF AMERICA ► "I was amazed and delighted at the fast ship time through DHL. Communication was courteous and swift. I will certainly return for the springtime first flush teas, it is so lovely to find a new excellent provider of tea and wares." Ma******, UNITED STATES OF AMERICA ► "SAZEN's service is always stellar. Their shipping is very fast and they get your goods out to you in less than a week from the date of your order. packing of fragile items are really thought out, secure and arrives intact and safely. Thank you for the attention to details as week." Am******, UNITED STATES OF AMERICA ► "Great packaging and very fast shipping. I cannot recommend the DHL DDP option enough for people in Europe, it eliminates all customs headaches and is pretty cost effective." Am******, UNITED STATES OF AMERICA ► "Delivered very fresh with nice packaging. Good price and convenient delivery. Excellent service." Jo******, UNITED STATES OF AMERICA ► "Great as always!" Ca******, PHILIPPINES ► "Thank you for the freebie tea and for fast shipping" Je******, UNITED STATES OF AMERICA ► "Sazen delivers earlier than expected! Thank you Sazen for your hard work!" Ar******, UNITED STATES OF AMERICA ► "Amazing service and packaging as always, always arrives earlier than expected. Beautiful and neat." Ca******, CANADA ► "Thank you Sazen team!! Always excited to receive my package from you! I hope you can add more matcha brands so people can try more matcha." Ja******, PERU ► "Excellent as always" LE******, UNITED STATES OF AMERICA ► "EXCELLENT, ALWAYS ON TIME" Sz******, ROMANIA ► "Excellent service, highly recommended to any tea lover." LE******, UNITED STATES OF AMERICA ► "THE BEST!" Ve******, CROATIA ► "Very quick delivery." Ol******, UKRAINE ► "Stellar! Thank YOU for being the best Japanese tea provider IN THE WORLD!" Da******, UNITED STATES OF AMERICA ► "Always fast delivery, good packaging, and reasonable prices. They will work with you personally on more complicated orders." Ch******, UNITED STATES OF AMERICA ► "All the teaware I have purchased has made the trip from Japan to the US in perfect condition and the packaging is above and beyond." vi******, UNITED STATES OF AMERICA ► "I've contacted Sazen customer service a few times now asking for recommendations, and they have always been so helpful." Ja******, UNITED KINGDOM ► "Fresh fast and still cannot figure out how such successful and fresh well packaged products can make it to the UK so fast amazing keep it up" Ma******, NETHERLANDS ► "Thank you for all the support to ship this item to Europe" Má******, HUNGARY ► "Good packaging, thank you for the gift ?" mi******, ROMANIA ► "Superb tea and service, thank you." Da******, UNITED STATES OF AMERICA ► "Sazen is excellent. I’m glad they got this new Kanbayashi line, it gives sweeter matcha lovers like me a good complement to the Maryuku Koyamaen line. I’ll continue to buy both. If you describe your preferences in taste, Sazen is quite good at making recommendations - they are an excellent matcha “sommelier”!" Al******, UKRAINE ► "Fast shipping, safe packaging" Ri******, UNITED STATES OF AMERICA ► "Thanks so much for your incredible service again. I try not to look at how much money I spend on tea from Sazen, but there's a reason I've returned for orders every few months. I've found no tea company across the world that balances excellent customer service, selection, and value the way Sazen does." Da******, UNITED STATES OF AMERICA ► "Perfect as always and early delivery by DHL." Ad******, JAPAN ► "The tea is well packaged but would appreciate if you could indicate Company Name clearly on package label as the shipping company could not identify the right office on the floor to deliver to. Thank you!" Da******, UNITED STATES OF AMERICA ► "Perfect as always!" Ka******, UNITED STATES OF AMERICA ► "Great service! The tea and other items I ordered were well packaged and arrived quickly (within 1 week of ordering) despite COVID-19 and being shipped to GA, USA." Mi******, UNITED STATES OF AMERICA ► "thank you!" Ja******, UNITED STATES OF AMERICA ► "Amazing and caring will 100% order from again!" Ni******, BULGARIA ► "My favorite cup. I wish they had 45ml version of this! :( The 25ml ones are too small and this is too big. For me the perfect size is 50ml to the edge (35ml filled). But it's perfect for its size - I don't need a pitcher for my 60ml shibo which is awesome. Sazen's service is awesome - everything was packaged nicely and safely." Mi******, ► "Keep keeping the fineness and quality, please!" Ar******, UNITED STATES OF AMERICA ► "Packaging and timing is good as always, you guys are such a quality service." Je******, UNITED STATES OF AMERICA ► "Super fast & accurate!" Ma******, UNITED STATES OF AMERICA ► "Always a great pleasure purchasing from Sazen - their service, packing, products and shipping is unsurpassed. Thank you." An******, GERMANY ► "Brilliant!!!" Da******, UNITED STATES OF AMERICA ► "Always perfect!" Yu******, ISRAEL ► "Service is ok, but I after paying everything on site Fedex requested for me to pay 60$ more on arrival..." An******, AUSTRALIA ► "Excellent service Thank you very much" Wa******, UNITED STATES OF AMERICA ► "Very fast ship, very well packed." Yv******, CANADA ► "Fast shipping/delivery and was super easy with all the information
the website provided. Super reliable!" Ja******, HONG KONG ► "Thank you for fantastic quality, consistency (2020 vs 2022 Chashoten Gyokuro) and speedy delivery with a rewarding sample gift ^_^" Da******, UNITED STATES OF AMERICA ► "Always perfect!"

Shop Mindfully
→ Buy only for personal use, take only what you need.
Choose wisely
→ Understand that ceremonial matcha is not designed for lattes.
Honor its history
→ Appreciate matcha as a timeless luxury, cherished by our ancestors and passed down for future generations to enjoy.
Let's protect Ceremonial Uji Matcha by following these steps!
The recent matcha boom and the resulting tea shortage has shaken the tea world to its core. While the growing popularity of matcha could be seen as a positive shift which would be ostensibly good for the farmers, manufacturers, and indeed everyone involved in the tea business, the reality is more complex. As we will show in this blog, it is unfortunately just as much a tragedy - and one that needs our awareness, and just as urgently, our help. This trend is not only a challenge but a looming threat to the tea world. We all have a role to play in protecting its future. We’re committed to being part of the change, and we’re asking you to join us. We can SAVE UJI MATCHA together!
"Save Uji Matcha" is our campaign to raise awareness, share knowledge, cultivate respect for the craft, and protect centuries-old Japanese tea traditions, while still enjoying the best cup of matcha.
Knowledge and action are essential. That’s why we’ve gathered three key ways we can all help preserve tea culture so we, and future generations, can continue to enjoy its gifts long into the future.
1. Shop mindfully!
Buy for personal use! We all deserve a cup. Let’s make it last.
The shortage made many of us anxious. When our favorite teas disappeared, panic buying and hoarding kicked in. It’s a natural reaction, but it made things worse. Overbuying led to even more shortages. However, if we all buy responsibly, there’s enough tea to go around - whether it be for your daily latte or your special weekend bowl. Let’s keep it fair: buy only for personal use, take only what you need, and help everyone enjoy their cup.
At Sazen Tea, we reserve the right to decline orders that do not align with our values or company policy. This includes cases of excessive purchases, which may be subject to cancellation.
The best tea is fresh tea.
Matcha’s aroma begins to fade soon after opening. While the best-before date is typically 6–8 months, even when stored properly, it’s ideal to use it within a month once opened. At Sazen, we source matcha directly from the factory, where it’s freshly ground and packed. That’s why buying smaller quantities more frequently ensures every cup you enjoy is fresh, vibrant, and full of flavor.
2. Know your matcha. Choose wisely!
There is still an ongoing trend that concerns all tea farmers, manufacturers and matcha lovers: the phenomenon of "Ceremonial Matcha Lattes". While it sounds glamorous and appealing, it involves using high-grade matcha in ways it wasn’t intended.
Not all matcha is created equal, and it's important to use the right grade for the right purpose. Ceremonial matcha is dense, smooth, and elegant, made in small quantities and traditionally reserved for special occasions. It’s special, meant to be sipped slowly and appreciated on its own.
Then there’s the culinary-grade matcha designed for lattes, soft drinks and desserts. Its bolder, more pronounced bitterness is intentional, making it a perfect match for added ingredients like milks and sugar.

3. Learn about your tea! Understand the background.
Nature sets the limits:
Japan’s rugged landscape means only a small part of the land is suitable for farming. Tea plantations thrive in special microclimates tucked into hills and mountains, limiting how much tea can be grown. This is important to recognize, as no matter how high global demand climbs, Japan’s tea supply can’t easily keep pace. Matcha, in particular, needs the most care: it’s grown in shade and requires extra attention and hard work to develop its unique favor.
Shading - sweetness with a cost:
Matcha starts as tencha leaves that must be shaded for 20 to 50 days before harvest, using straw or screens. Blocking sunlight triggers the plant’s natural defense, which boosts sweetness, umami, and color while reducing bitterness. This creates the rich, smooth taste and vibrantly green tea we love. But this technique is not without its downsides. The defense mechanisms triggered by shading is not at all easy on the tea plant. The tea fights for its life - it shortens its lifespan and means farmers need to wait about five years for new bushes to be ready for their first harvest after replanting.
Fertilizing - sustainability challenged:
Making organic matcha is tough. Today’s drinkers want sweet, mellow tea, unlike the bitter brew of the past. To meet demand and keep tea sweet, farmers rely heavily on fertilizers, which can pose a serious threat to the local environment.
Labor crisis:
Due to the special climate tea needs and also increasing urbanization, tea plantations are mostly in more remote areas where the farming population is rapidly aging. Currently, the average age of tea farm workers is around 70. With fewer young people willing to take on the physically demanding work, tea cultivation is becoming increasingly challenging each year.
More matcha, less diversity:
Japanese tea is more than just matcha. There are several other delicious tea varieties such as sencha, gyokuro, kabusecha, and wakōcha (Japanese black tea). But as demand for matcha grows, other traditional tea types risk being forgotten, putting the rich variety of Japan’s tea culture at risk. Matcha was once a rare luxury, reserved for monks and nobility. It’s a tea that demands extraordinary care and craftsmanship, something that still holds true today. So, while we celebrate matcha, let’s not forget the full story of Japanese tea culture and the many gems it offers.
Every choice we make, from how we buy to how we brew, shapes the future of Japanese tea. By staying informed, choosing with care, and supporting responsible practices, we can protect the traditions, the farmers, and the flavors we love. This is more than just tea - it’s culture, craftsmanship, and connection in every sip.
Every order placed in July will include a free "Save Uji Matcha" campaign badge.
In August or while stock lasts, all new customers will continue to receive one with their first order.

Join us and spread the word:
Respect the uniqueness
Keep the harmony
SAVE UJI MATCHA

(Save Uji Matcha Campaign powered by Sazen Tea)
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