Updated on FEB 7, 2024 (12:45 PM, JST)
With this daily updated blog post, we aim to assist our customers in planning their orders effectively, helping you account for waiting times and choose the products that suit your needs best.
Additionally, we use this space to provide updates on delivery speed, unexpected supply shortages, potential supply issues, and other factors that may impact our sourcing capabilities and our service.
Average current order processing speed at Sazen:
7 days*
* Kanbayashi Shunsho Matcha orders are delayed by about 12 days!
* Days are counted as work days, from Monday to Friday, excluding Weekends and Holidays.
Matcha Supplier Delivery Speed Ratings:
The information provided here outlines the waiting times and the delivery schedules for each manufacturer. Please note that these time frames refer to when specific products arrive at Sazen Tea's dispatch warehouse from the makers' tea factory. This indicate the earliest date we can begin preparing your order for dispatch.
- Hokoen: 3 days
- Maruyasu: 4 days
- Kanbayashi Shunsho: 12 days
- Hekisuien: We replenish the supplies provided by the manufacturer for sale every month, which is available while stocks last, and we ship it immediately from our warehouse.
- Yamamasa Koyamaen: We replenish the supplies provided by the manufacturer for sale every month, which is available while stocks last, and we ship it immediately from our warehouse.
- Marukyu Koyamaen: We replenish the supplies provided by the manufacturer for sale every month, which is available while stocks last, and we ship it immediately from our warehouse.
- Horii Shichimeien: No supply!
* days are counted as work days, from Monday to Friday, excluding Weekends and Holidays.
Service Alert - Recent Factors Affecting Supply
- FEB 7 (Friday), 2025 - Kanbayashi Shunsho
A daily maximum order quantity has been set, so if the number of orders reaches the daily limit, the inventory will be set to zero. The inventory is updated every working day. We apologize for the inconvenience.
- FEB 7 (Friday), 2025 - Kanbayashi Shunsho and Hokoen
>> Due to the large number of matcha orders, a limit of 1 product per cart is being introduced. We apologize for any inconvenience and thank you for your understanding!
- JAN 24 (Friday), 2025 - Kanbayashi Shunsho and Hokoen
>> Due to the large number of matcha orders, a limit of 5 products per cart is being introduced, and we are suspending sales of packages of 200 grams or larger in the case of Hokoen. We apologize for any inconvenience and thank you for your understanding! - DEC 26 (Thursday), 2024 - Kanbayashi Shunsho
>> The 20g tin needed for the packaging has been used up. The packaging material is in production and the manufacturer will be able to restart sales of 20g matcha cans from Mid-March, 2025. - NOV 26 (Tuesday), 2024 - Kanbayashi Shunsho
>> The 40g tin needed for the packaging has been used up. The packaging material is in production and the manufacturer will be able to restart sales of 40g matcha cans from Mid-March, 2025. - NOV 9 (Saturday), 2024 - Hekisuien
>> Sales are suspended for the rest of the year due to heavy workload. Previously placed orders will be fulfilled. - OCT 22 (Tuesday), 2024 - Yamamasa Koyamaen
At the request of the manufacturer, sales are suspended for the rest of the year due to heavy workload. Previously placed orders will be fulfilled. - OCT 8 (Tuesday), 2024 - Horii Shichimeien
>> The company's resources are exhausted, the supply is stopped until further notice. - SEPT 25 (Wednesday), 2024 - Marukyu Koyamaen
Due to a severe shortage at the manufacturer, Marukyu Koyamaen matcha sales are suspended for an indefinite period.
Read what to expect from the 2025 tea harvest, when your favorite teas will return, and what’s ahead for the season: "2025 Tea Harvest and Beyond"
