Updated on Nov 18, 2025 (12PM, JST)
With this daily updated blog post, we aim to assist our customers in planning their orders effectively, helping you account for waiting times and choose the products that suit your needs best.
Additionally, we use this space to provide updates on delivery speed, unexpected supply shortages, potential supply issues, and other factors that may impact our sourcing capabilities and our service.
current Average order processing speed at Sazen:
5 days*
- Loose teas: 5 days
- Ceremonial matcha: 7 days
- Hekisuien: 3 days
- Hokoen: 3 days
- Maruyasu: 4 days
- Yamamasa Koyamaen: 3 days
- Kanbayashi Shunsho: 7 days
- Culinary tea powder: 5 days (Exceptions with a 20-day processing time: Gyokuro Powder (CMM021) and Bohojicha powder (CMM011))
- Teaware: 3 days (If initiation is requested, it takes 5 days)
- Tea Accessories: 3 days
- Gifts: 5 days
- Interior Goods: 3 days
* Days are counted in working days, from Monday to Friday, excluding weekends and holidays.
*These are estimated preparation times in business days (Monday to Friday, excluding holidays) and may vary.
Matcha Supplier Delivery SChedules:
The information provided below outlines the waiting times and the delivery schedules for each manufacturer. Please note that these time frames refer to when specific products arrive at Sazen Tea's dispatch warehouse from the makers' tea factory. This indicates the earliest date we can begin preparing your order for dispatch.
- Kanbayashi Shunsho:
> Availability: We replenish the supplies provided by the manufacturer for sale once a month
> Current system: Request-based supply from the factory, products can be ready for shipping in about 5-7 days* after ordering - Hekisuien:
> Availability: We replenish the supplies provided by the manufacturer for sale weekly
> Current system: Automatic supply from the factory. As soon as the supplies arrive, we restock the pieces available, and the products are ready to ship. - Maruyasu:
> Availability: Continuously available
> Current system: Request-based supply from the factory, products can be ready for shipping in about 4 days* after ordering - Hokoen:
> Availability: We replenish the supplies provided by the manufacturer for sale weekly
> Current system: Automatic supply from the factory. As soon as the supplies arrive, we restock the pieces available, and the products are ready to ship. - Yamamasa Koyamaen:
> Availability: We replenish the supplies provided by the manufacturer for sale once a month
> Current system: Automatic supply from the factory. As soon as the supplies arrive, we restock the pieces available, and the products are ready to ship.
- Marukyu Koyamaen:
> Availability: No supply from the manufacturer
- Horii Shichimeien:
> Availability: No supply from the manufacturer
Service AlertS - Recent Factors Affecting Supply
- SEP 24 (Wednesday), 2025 - ALL CEREMONIAL MATCHA (except Yamamasa Koyamaen products)
>> We have removed the cart quantity limitation on ceremonial matcha products.
- SEP 24 (Wednesday), 2025 - Hokoen
>> Supply and demand have normalized. We have removed the cart quantity limit.
- SEP 8 (Monday), 2025 - Marukyu Koyamaen
>> Based on the latest negotiations, the manufacturer is unable to supply quantity. This situation is unlikely to change this year.
- SEP 1 (Monday), 2025 - Horii Shichimeien
>> Contact with the manufacturer has been lost, product replenishment is not expected.
- SEP 1 (Monday), 2025 - Hekisuien, Hokoen
>> We have increased the orderable quantity of products to 3 pieces per type.
- AUG 4 (Monday), 2025 - Maruyasu
>> The manufacturer has relaunched their matcha products after rebranding at the updated prices. The products are continuously available.
- AUG 4 (Monday), 2025 - Hekisuien
>> The manufacturer has relaunched their matcha products at the updated prices. The quantities specified by the company will now be restocked weekly at Sazen.
- JUL 15 (Tuesday), 2025 - Hokoen
>> The manufacturer has relaunched their matcha products at the updated prices. The quantities specified by the company will now be restocked weekly at Sazen.
- JUL 15 (Tuesday), 2025 - Maruyasu
>> The manufacturer is working hard on their new matcha portfolio and rebranding, so the supply has been suspended until August.
- JUL 15 (Tuesday), 2025 - Hekisuien
>> The manufacturer is working hard on matcha production and is struggling to stockpile products, so the supply has been suspended until mid-August.
- MAY 27 (Tuesday), 2025 - All matcha brands
>> The matcha manufacturers announced that significant price increases are expected with the new stocks from the harvest of 2025. They will share more details at a later time. Read our blog on this topic
- MAY 27 (Tuesday), 2025 - Hokoen
>> The company's resources are exhausted, the supply is stopped until further notice. - FEB 21 (Thursday), 2025 - Hokoen
Due to the factory's workload, order-taking has been suspended until Tuesday (FEB 25, 2025).
Weekly sales volume maximum capacity was determined. - FEB 21 (Thursday), 2025 - Kanbayashi Shunsho
Due to the factory's workload, a daily sales volume maximum capacity was determined. - FEB 18 (Tuesday), 2025 - Delay on matcha from Kanbayashi Shunsho and Hokoen
The factories have announced a waiting time of more than a week for matcha products. - FEB 13 (Thursday), 2025 - Kanbayashi Shunsho
An updated inventory maximum has been introduced, so if the number of orders reaches this number, the inventory will be set to zero. The inventory is updated randomly every week. We apologize for the inconvenience. - FEB 7 (Friday), 2025 - Kanbayashi Shunsho
A daily maximum order quantity has been set, so if the number of orders reaches the daily maximum, the inventory will be set to zero. The inventory is updated every workday. We apologize for the inconvenience. - FEB 7 (Friday), 2025 - Kanbayashi Shunsho and Hokoen
>> Due to the large number of matcha orders, a limit of 1 product per cart is being introduced. We apologize for any inconvenience and thank you for your understanding! - JAN 24 (Friday), 2025 - Kanbayashi Shunsho and Hokoen
>> Due to the large number of matcha orders, a limit of 5 products per cart is being introduced, and we are suspending sales of packages of 200 grams or larger in the case of Hokoen. We apologize for any inconvenience and thank you for your understanding! - DEC 26 (Thursday), 2024 - Kanbayashi Shunsho
>> The 20g tin needed for the packaging has been used up. The packaging material is in production and the manufacturer will be able to restart sales of 20g matcha cans from Mid-March, 2025. - NOV 26 (Tuesday), 2024 - Kanbayashi Shunsho
>> The 40g tin needed for the packaging has been used up. The packaging material is in production and the manufacturer will be able to restart sales of 40g matcha cans from Mid-March, 2025. - NOV 9 (Saturday), 2024 - Hekisuien
>> Sales are suspended for the rest of the year due to heavy workload. Previously placed orders will be fulfilled. - OCT 22 (Tuesday), 2024 - Yamamasa Koyamaen
At the request of the manufacturer, sales are suspended for the rest of the year due to heavy workload. Previously placed orders will be fulfilled. - OCT 8 (Tuesday), 2024 - Horii Shichimeien
>> The company's resources are exhausted, the supply is stopped until further notice. - SEPT 25 (Wednesday), 2024 - Marukyu Koyamaen
Due to a severe shortage at the manufacturer, Marukyu Koyamaen matcha sales are suspended for an indefinite period.
Join our campaign to protect Uji matcha!
Read more about how we can collectively protect the quality of Uji matcha and ensure that it remains available.
Click here for our blog post: SAVE UJI MATCHA ...
