Updated: JULY 16, 2026
Sazen receives online payments via our partner providers (PayPal, PayGent, AliPay, WeChatPay, and WISE). Since we are an online store, temporary server suspensions might occur due to errors or updates.
We keep monitoring our website, aiming to solve the problems as they occur. If you think that something might be amiss, please do not hesitate to contact us. We apologize for any inconvenience. We are doing our best to minimize the number of such issues. Below, we list those occasions when a temporary suspension occurred, but the problem has already been solved.
LIST OF DETECTED SERVICE OUTAGES:
If you receive a payment failure message when purchasing, please, wait for a while, and try again.
Provider: PayGent
Date of System Error: JUL 16, 2026, 08:13 to 11:55, Japan Standard Time (JST)
Affected group: Credit card payment
Problem details: Due to issues such as a system failure at Sumitomo Mitsui Card, the aforementioned payment service was difficult or impossible to use.
Provider: PayGent
Date of System Error: FEB 15, 2025, 19:41 to 22:13, Japan Standard Time (JST)
Affected group: Credit card payment
Problem details: Due to a problem with an external payment connection, the above payment service might have been difficult or impossible to use.
LIST OF SCHEDULED SECURE UPDATES & SYSTEM MAINTENANCE:
Provider: PayGent
Affected group: Credit Card payments
Impact: During the following periods, there is a possibility that an abnormal report response may occur for 2 to 3 seconds. After that, transactions can be possible immediately.
- MAR 3, (Monday) 2025, 0:00⎻6:00 AM, Japan Standard Time (JST)
- MAR 14, (Friday) 2025, 1:00⎻6:00 AM, Japan Standard Time (JST)
- MAR 21, (Friday) 2025, 1:00⎻6:00 AM, Japan Standard Time (JST)
- MAR 24, (Monday) 2025, 0:00⎻6:00 AM, Japan Standard Time (JST)
- MAR 25, (Tuesday) 2025, 1:00⎻6:00 AM, Japan Standard Time (JST)
