Updated: MAR 4, 2025
Sazen receives online payments via our partner providers (PayPal, PayGent, AliPay, WeChatPay, and WISE). Since we are an online store, temporary server suspensions might occur due to errors or updates.
We keep monitoring our website aiming to solve the occurrent problems right away. If you think that something might be amiss, please, do not hesitate to contact us. We apologize for any inconvenience. We are doing our best to minimize the number of such issues. Below, we list those occasions when a temporary suspension occurred, but the problem has already been solved.
LIST OF SCHEDULED SECURE UPDATES & SYSTEM MAINTENANCE:
Provider: PayGent
Affected group: Credit Card payments
Impact: During the following periods, there is a possibility that an abnormal report response may occur for 2 to 3 seconds. After that, transactions can be possible immediately.
- MAR 3, (Monday) 2025, 0:00⎻6:00 AM, Japan Standard Time (JST)
- MAR 14, (Friday) 2025, 1:00⎻6:00 AM, Japan Standard Time (JST)
- MAR 21, (Friday) 2025, 1:00⎻6:00 AM, Japan Standard Time (JST)
- MAR 24, (Monday) 2025, 0:00⎻6:00 AM, Japan Standard Time (JST)
- MAR 25, (Tuesday) 2025, 1:00⎻6:00 AM, Japan Standard Time (JST)
Provider: PayGent
Affected group: Credit Card payments
Impact: During the following periods, there is a possibility that an abnormal report response may occur for 2 to 3 seconds. After that, transactions can be executed immediately.
- OCT 8, (Tuesday) 2024, 1:00⎻6:00 AM, Japan Standard Time (JST)
- OCT 16, (Wednesday) 2024, 1:00⎻6:00 AM, Japan Standard Time (JST)
- OCT 21, (Monday) 2024, 1:00⎻6:00 AM, Japan Standard Time (JST)
Provider: PayGent
Affected group: Credit Card payments
Impact: During the following time periods, there is a possibility that an abnormal report response may occur for 2 to 3 seconds. After that, transactions can be executed immediately.
- SEPT 18, (Wednesday) 2024, 1:00⎻6:00 AM, Japan Standard Time (JST)
- SEPT 25, (Wednesday) 2024, 1:00⎻6:00 AM, Japan Standard Time (JST)
Provider: PayGent
Affected group: Credit Card payments
Impact: Due to the work, there will be a delay in response and there is a possibility that an abnormal response will be returned at that time.
- NOV 13, (Monday) 2023, 2:30⎻3:30 AM, Japan Standard Time (JST)
Provider: PayGent
Affected group: Credit Card payments
Impact: An error message might be displayed for 2-3 seconds during the given time intervals below. After it disappears, however, the transaction will be successful.
- JULY 3, (Tuesday) 2023, 2:00⎻8:30 AM, Japan Standard Time (JST)
- JULY 4, (Tuesday) 2023, 1:30⎻6:00 AM, Japan Standard Time (JST)
- JULY 11, (Tuesday) 2023, 1:30⎻6:00 AM, Japan Standard Time (JST)
- JULY 18, (Tuesday) 2023, 1:00⎻6:00 AM, Japan Standard Time (JST)
- JULY 21, (Friday) 2023, 1:00⎻6:00 AM, Japan Standard Time (JST)
Provider: PayGent
Affected group: Credit Card payments
Impact: During the time period below, the payment service will be affected several times for around 2 minutes.
At that time, the customer's authentication process will result in an error.
- JUN 27, (Tuesday) 2023, 1:30⎻6:00 AM, Japan Standard Time (JST)
Provider: PayGent
Affected group: Credit Card payments
Impact: For each of the periods below, there is a possibility that an error report response may occur while purchasing.
- May 16, (Tuesday) 2023, 1:30⎻6:00 AM, Japan Standard Time (JST)
- May 23, (Tuesday) 2023, 1:00⎻6:00 AM, Japan Standard Time (JST)
- May 26, (Friday) 2023, 1:00⎻6:00 AM, Japan Standard Time (JST)
LIST OF DETECTED SERVICE OUTAGES:
If you receive a payment failure message when purchasing, please, wait for a while, and try again.
Date of System Error: MAR 4, 2025, 18:50 to 20:28, Japan Standard Time (JST)
Provider: RackForest Kft.
Affected group: whole website
Impact: Due to our server relocation an unexpected error occurred during the migration and the service was unavailable for about 2 hours.
Provider: PayGent
Date of System Error: FEB 15, 2025, 19:41 to 22:13, Japan Standard Time (JST)
Affected group: Credit card payment
Problem details: Due to a problem with an external payment connection, the above payment service might have been difficult or impossible to use.
Provider: PayGent
Date of System Error: OCT 29, 2023, 14:55 to 16:19, Japan Standard Time (JST)
Affected group: Credit card payment by EMV 3D Secure (3D Secure 2.0) transactions - VISA-brand transactions
Problem details: Due to a problem with the connection vendor, the above payment service might have been difficult or impossible to use.
Provider: PayGent
Date of System Error: JUN 24, 2023, 00:42 to 08:09, Japan Standard Time (JST)
Affected group: Credit card payment
Problem details: Due to a problem with the connection vendor, the above payment service might be difficult or impossible to use.
Provider: PayGent
Date of System Error: JUN 12, 2023, 20:45 to 23:48, Japan Standard Time (JST)
Affected group: Credit card payment by EMV 3D Secure (3D Secure 2.0) transactions
Problem details: Due to a problem with the connection vendor, the above payment service might be difficult or impossible to use.
Provider: PayGent
Date of System Error: MAY 2, 2023, 23:05 to 23:33, Japan Standard Time (JST)
Affected group: Credit card payment by EMV 3D Secure (3D Secure 2.0) transactions
Problem details: Due to a problem with the connection vendor, the above payment service might be difficult or impossible to use.
Provider: PayGent
Date of System Error: April 20, 2023, 10:00 to12:57, Japan Standard Time (JST)
Affected group: Credit Card payments using 3D Secure 2.0 transactions
Problem details: Connection issues to the server. The transaction might be rejected.
