Discounted shipping rates and FREE SHIPPING over $200 USD cart value
English | 日本語

❯❯ USD ($) | JPY (¥)

Al******, JAPAN"as one get used to it it become more and more enjoyable and can appreciate its subtle taste" Wa******, UNITED STATES OF AMERICA"Very fast ship, very well packed." Jo******, UNITED STATES OF AMERICA"Always excellent packaging." Sa******, UNITED STATES OF AMERICA"Fast and so professional. Thank you!" Da******, GERMANY"Perfect, as always - thanks a lot!" Ad******, SINGAPORE"Sazen is always fast to pack and ship my order with no mistakes." Sz******, ROMANIA"Excellent service, highly recommended to any tea lover." Wi******, UNITED STATES OF AMERICA"Extremely fast shipping, great service." Ta******, HUNGARY"Perfect, helpful, fast and big hearted customer service." Sa******, UNITED STATES OF AMERICA"Great! Arrived very fast" Ri******, UNITED STATES OF AMERICA"Thanks so much for your incredible service again. I try not to look at how much money I spend on tea from Sazen, but there's a reason I've returned for orders every few months. I've found no tea company across the world that balances excellent customer service, selection, and value the way Sazen does." Ap******, ISRAEL"Szazen service was great and the range of matcha tea is very nice!" Ch******, UNITED STATES OF AMERICA"Fantastic shipping and everything came packed nicely, I didn't even know a package could go from Japan to America this quickly. The signatures and sample of Ogurayama were greatly appreciated too, will definitely be ordering from here again." Ph******, CANADA"Efficient and speedy service. Tea nicely packaged in box. Will purchase from seller again. Very satisfied." Ri******, UNITED STATES OF AMERICA"Fast shipping. Nice original packaging and sazen sticker with details of tea." Ba******, PHILIPPINES"Again, excellent service Sazen!" Ch******, UNITED STATES OF AMERICA"Great as usual" Er******, UNITED STATES OF AMERICA"Sazens service was excellent. Arrived surprisingly quick from Japan. They warn while purchasing of potential duty fee's etc, but I never had to deal with any. It arrived via FedEx as any ordinary package." Va******, UNITED STATES OF AMERICA"Great Service ! Well packed and super fast shipping ! Happy New Year" Ri******, UNITED STATES OF AMERICA"If it weren't for Sazen, I wouldn't be able to discover the amazing world of matcha. The quality and price point is way better than anything offered in the U.S." Tu******, UNITED STATES OF AMERICA"Quick to respond, very knowledgeable staff" Fe******, ITALY"Simply amazing. First time I tried a thencha and wanted to start with a really good one. I followed the brewing suggestion given by Sazen and the result is that I am in love with this tea. Thank you" Lá******, HUNGARY"Fast shipping, excellent packaging and lovely staff service." Pa******, ARGENTINA"Agnes is very responsive and works out any problem you might have." Jo******, UNITED STATES OF AMERICA"Good as always :)" Wi******, UNITED STATES OF AMERICA"I love sazen tea , very good value" An******, UNITED STATES OF AMERICA"Awesome. Will appreciate even more if you can tell me : is it true that as long I keep my total order under 10,000 JPY, I pay no Custom tax in US." Xi******, GERMANY"Absolutely masterpiece! Elegant and lasting design. Bought two some months ago and here I am again stocking three more!" St******, UNITED STATES OF AMERICA"The best culinary matcha - tastes like Kyoto" Ch******, UNITED STATES OF AMERICA"From prompt shipping to samples in the package I keep coming to Sazen for my tea because the service is the best!" Ca******, PHILIPPINES"Thank you for the freebie tea and for fast shipping" or******, ISRAEL"great company changed my life forever gave me the opportunity to the best matcha test but more important the matcha effect of energy realax and focus very good service for example i asked for usucha info the contact sent me info but immediately update iinfo in the website witch mean he think about every costumer shopping on this store" Al******, UKRAINE"Fast shipping, safe packaging" To******, GEORGIA"Always impeccable" Jo******, UNITED STATES OF AMERICA"Good as always!" Sa******, ISRAEL"Sazen services and products are perfect like everytime ! Thanks for everything :-)" Da******, UNITED STATES OF AMERICA"Perfect as always!" Ta******, CANADA"This has to be the best customer service I've ever found in a Tea company, and the packaging is always so secure and safe! I am always surprised at how fast I recieve these precious goods, usually taking just one week, counting the exact day of purchase. I cannot be more pleased with my buying experience here on this website." Sz******, ROMANIA"Stellar services." Ja******, UNITED STATES OF AMERICA"I can't believe how fast this arrived to Florida from Japan! Everything was in perfect shape and packed with much love and care." Ol******, CANADA"Great service and efficiency" Je******, UNITED STATES OF AMERICA"Super fast & accurate!" Ga******, UNITED STATES OF AMERICA"prompt, professional shipping as usual" Vi******, ISRAEL"The product has arrived in excellent condition. It was packed with care." An******, UNITED STATES OF AMERICA"Thanks for your great service. Carman, Agnes who helped me to select the right matcha for me:(GIN) and promptly answered all my question. Much appreciated your help. Also thanks for the sample of match Ogurayama, delicious." St******, UNITED STATES OF AMERICA"Gokujo Shincha 2020" Ma******, CANADA"Shipping is fast and carefully packed." Ji******, UNITED STATES OF AMERICA"Sazen has great prices, great products and AMAZING shipping. Somehow my orders show up at my house in days, I order late on Tuesday and it has arrived by Friday afternoon. No need to monitor my can volume because I know I can order last minute and receive this wonderful product in no time. Items are carefully packaged, arrive undamaged and a small free gift is included."Uw******, GERMANY"The only one shop in Japan I order my tea direkt. Very fast and best teas!!!! Trustfull" Ju******, UNITED STATES OF AMERICA"I love it!!!" Ma******, ITALY"I took time to realize that Sazen is one of the best around . Prompt service, accuracy , I am very proud I have now all I need on a palm of a hand. Thank you for to be so professional." An******, GERMANY"Simply perfect!" ha******, CANADA"very speedy delivery" Ni******, CANADA"Very fast shipping that was carefully packaged. Look forward to shopping with new tea friends at Sazen again soon." Wi******, UNITED STATES OF AMERICA"Great service, willing to work with me and the item was shipped quickly and well packed." Ar******, UNITED STATES OF AMERICA"Packaging and timing is good as always, you guys are such a quality service." Ja******, UNITED STATES OF AMERICA"Amazing and caring will 100% order from again!" ar******, UNITED STATES OF AMERICA"Sazen has never let me down - even from Japan the package arrives faster than other suppliers within the US - and the packaging is so nice - quality all the way. I don't buy from anyone else if I can help it..." Da******, UNITED STATES OF AMERICA"Always top quality service!" Wi******, UNITED STATES OF AMERICA"As always, service was fantastic and delivery quick." Da******, UNITED STATES OF AMERICA"Perfect as always!" Le******, UNITED STATES OF AMERICA"Perfect, arrived much earlier than expected and in perfect condition." An******, GERMANY"Brilliant!!!" To******, POLAND"Great service, fast delivery, well packed. Nothing to complain, just to praise!" LE******, UNITED STATES OF AMERICA"THE BEST!" Br******, UNITED STATES OF AMERICA"Customer service and shipping was above and beyond! Thank you!" GA******, MALAYSIA"Thank you Sazen. Top quality packing and speed delivery." Ja******, UNITED KINGDOM"As always fast, efficient and high standards" Ri******, UNITED STATES OF AMERICA"Great communication with fast and safe shipping." Ma******, IRAN"Really professional team ,, Tnx sazen for support and good service Peace and love from IRAN" Jo******, UNITED STATES OF AMERICA"Great, as always!" Ta******, HUNGARY"The best service as always" Sa******, ISRAEL"Like everytime, service's from Sazen is just at perfection, Thank You :)" Ch******, UNITED STATES OF AMERICA"The best, and the lunar new years treats were great!" Sa******, ISRAEL"Like everytime, service's from Sazen is just at perfection, Thank You :)" Je******, UNITED STATES OF AMERICA"Super fast as always and well packaged!" Ca******, KENYA"Excellent" Al******, "??????????????????????????????????????????????????? Perfect deal! Very efficient and friendly staff. Very good and fast service! I will keep buying in your store." Ha******, MALAYSIA"Excellent service, fast delivery, well packing and thanks a lot for the free gift. Would like to purchase more in the future." Na******, THAILAND"Amazing! Would give it 6 stars!!" Os******, MEXICO"Congratulations to Sazen for his top quality service." Mi******, SWITZERLAND"So well packed, thank you." Se******, AZERBAIDJAN"My favorite online source for the best tea" Ja******, POLAND"Thank you for fantastic quality, consistency (2020 vs 2022 Chashoten Gyokuro) and speedy delivery with a rewarding sample gift ^_^" Da******, UNITED STATES OF AMERICA"Sazen service - from their email replies to how they pack and ship their boxes - is always superb. Seriously when you get a box via DHL or FedEx (I prefer DHL now for US deliveries) take note of even how perfectly the box is packed and taped. This is a Japanese company doing every step mindfully it seems." Da******, UNITED STATES OF AMERICA"Sazen service is always top notch." G******, UNITED STATES OF AMERICA"As always sazen service is great." Ma******, CANADA"My teapot was very carefully packed, thank you." Al******, UNITED STATES OF AMERICA"Outstanding service, as usual!" Sz******, ROMANIA"Great service fast shipping, only the description should be more accurate instead of 350 ml capacity correct it to 280 ml and no problem, this is too big of a size difference." Ke******, UNITED STATES OF AMERICA"Secured site, fast shipping, and good quality products! Repurchasing my second match powder 5 months later." Er******, UNITED STATES OF AMERICA"The shipping to USA is pricey, but that’s no fault of Sazen’s. They always include a sample of one of their high quality teas (sometimes even better quality than the ones I ordered) to pique one’s interest." Fr******, CANADA"Amazing services!" Iv******, CROATIA"Packed excellently" Be******, SINGAPORE"Fast delivery. Item received in good order and well-packed. A free gift was included. Nice gesture" Da******, UNITED STATES OF AMERICA"Consistent perfection!" Mo******, UNITED STATES OF AMERICA"excellent service from Sazen as always." Sa******, ISRAEL"Like everytime, service's from Sazen is just at perfection, Thank You :)" Jo******, UNITED STATES OF AMERICA"Good as always!" Ps******, UNITED STATES OF AMERICA"The finest matcha store on the internet by far. Thank You Sazen KANPAI !!!" An******, NETHERLANDS"Great website, fast delivery, huge tea, and teaware selection" On******, CZECH REPUBLIC"Insanely fast shipping in comparison to my experiences with other stores." LE******, UNITED STATES OF AMERICA"BEST SERVICE, ESPECIALLY SHIPPING WITHIN A FEW DAYS!" Gl******, JAPAN"Sazen is always a perfect quality service preparing orders and answering to customers." Da******, THAILAND"I truly appreciate the packaging of each individual product and of the delivering parcel. The preparation might be a bit longer than expected but it's acceptable." To******, POLAND"excellent" ha******, CANADA"Agnes was very helpful and patient. Upon request, she sent me pictures of available teapots, and I was able to pick one with a color variation that I liked. Received it 3 days later and made a tea right away.... thank you Sazen ream!" Th******, UNITED STATES OF AMERICA"Fast and efficient delivery! Thank you for getting the tea out quickly." Je******, UNITED STATES OF AMERICA"Super fast shipping and accurate!" Wi******, UNITED STATES OF AMERICA"Great service, willing to work with me when I made an error in my order. Arrived quickly and was well packed." Ma******, SINGAPORE"I am impressed because this matcha is cheap, yet it is smooth n not bitter at all with a little astrigency. Unami n sweetness maynot be as good as the premium range ones but the price is Cheaper than Those repacked ceremonial grade matcha we see on amazon or other websites but taste way better. If the entry level for this brand is this good, i wonder how good will the rest of the matcha taste like. Glad to have found this sazen website. Prices are very reasonable compared locally." Ky******, UNITED STATES OF AMERICA"Always wonderful service from the sazen team. The samples they provide are always wonderful and bring me to my next tea choice" Ta******, CANADA"packed perfectly with care and arrived quickly as always :) worlds best online tea shop." Ta******, CANADA"I was notified of a capacity change before delivery, and I really appreciated that." Je******, UNITED STATES OF AMERICA"Super fast and accurate shipping to east coast of US!" Al******, UNITED STATES OF AMERICA"Best prices for matcha and my favorite place to shop." Fe******, "???????? ? ??????? ?? 3 ???!" Da******, UNITED STATES OF AMERICA"Always perfect!" BL******, MALAYSIA"Well done on detailed description, educating and communication !!" So******, UNITED KINGDOM"Thank you Sazen! I am enjoying the chigi no shiro cha. Also thanks for the great communication and information on your website and everything that you sent me ???? It's very interesting learning about different cultivars and tea varieties." Vo******, UKRAINE"Thank you" Am******, UNITED STATES OF AMERICA"Delivered very fresh with nice packaging. Good price and convenient delivery. Excellent service." G******, UNITED STATES OF AMERICA"As always Sazen service is excellent!" Ak******, UNITED STATES OF AMERICA"Speedy shipping, and great customer service communication/ problem solving" Vl******, UKRAINE"Very fast delivery, Japan-Ukraine (7 days), every time gifts, very comfortable site and track information! Thank you!" Je******, UNITED STATES OF AMERICA"I had been disappointed by another company in Japan selling matcha. Sazen NEVER disappoints!!! Thank you Sazen!!!" Mi******, TURKEY"Keep keeping the fineness and quality, please!" Er******, UNITED STATES OF AMERICA"Packed very securely with lots of material keeping it from getting smashed." Xi******, GERMANY"Fast, reliable shipping as always!" KE******, NEW ZEALAND"Thanks for the safe packaging."Al******, UNITED STATES OF AMERICA"Great customer service. Super fast shipping. Excellent packaging. Thank you, Sazen Tea!" Sa******, UNITED STATES OF AMERICA"Fast and professional" Da******, UNITED STATES OF AMERICA"Sazen is always great." Sa******, ISRAEL"Sazen keep only A+ grade products, the service's is a perfection. Thank You :)" To******, POLAND"Perfect service as always" LE******, UNITED STATES OF AMERICA"I wish you offer in a cans as well, i love them." An******, UNITED STATES OF AMERICA"They are absolutely the best and very responsive. I place one year’s order at a time." LE******, UNITED STATES OF AMERICA"EXCELLENT, ALWAYS ON TIME" Sa******, ISRAEL"Like everytime, service's from Sazen is just at perfection, Thank You :)" th******, UNITED STATES OF AMERICA"super fast" To******, POLAND"The order came really very carefully packed in a nice coolbox. I received 2 tea samples with my order for which I am also very grateful. This was my first order from Sazen, but I already know that it will definitely not be the last." BL******, MALAYSIA"I feel the product is a little short of info. I hope to know more about the ingredients used. Is it natural essential oil or synthetic. Was it hand made or machine made and etc. Cheers" So******, UNITED KINGDOM"Thank you so much for stocking this. Please keep it forever! :)" Ma******, POLAND"It was nice to shop with Sazentea. great customer service, Agnes is very kind and answears all your questions, I got a lot of samples and a handwritten note :-)" Jo******, UNITED STATES OF AMERICA"Great as always!" Ro******, GERMANY"One of the best tea resellers currently available for international (and, in particular, EU) customers. Literally, only the positive experience!" Ma******, NORWAY"Very impressed with my first order from your store. Good job!" To******, POLAND"Just 5 stars, perfect service really." Jo******, UNITED STATES OF AMERICA"Great as always!" Ch******, UNITED STATES OF AMERICA"Great as usual" Jo******, UNITED STATES OF AMERICA"Good as always!" Lu******, CZECH REPUBLIC"Excellent support with the opportunity to choose my own items" Ma******, SINGAPORE"Very fast n quick delivery by dhl n good service. Reasonable prices." LE******, UNITED STATES OF AMERICA"SUPERIOR SERVICE !" Ri******, UNITED STATES OF AMERICA"Fast shipping. Nice original packaging and sazen sticker with details of tea." GA******, MALAYSIA"Thank you sazen for brings up this wonderful platform for tea lovers" Xi******, SINGAPORE"Excellent! Steps were taken to ensure that the matcha cans were delivered intact and met my expectation." Ja******, CHILE"Always thankful for your excellent service!" Ma******, UNITED STATES OF AMERICA"Sazen's service, packaging and shipping as per usual is top rate. Thank you." Da******, UNITED STATES OF AMERICA"Excellent! Corrected original review from 194C to 194F." Ni******, BULGARIA"My favorite cup. I wish they had 45ml version of this! :( The 25ml ones are too small and this is too big. For me the perfect size is 50ml to the edge (35ml filled). But it's perfect for its size - I don't need a pitcher for my 60ml shibo which is awesome. Sazen's service is awesome - everything was packaged nicely and safely." GA******, MALAYSIA"Thank you Sazen. Top quality packing and speed delivery." mi******, ROMANIA"super service !" An******, AUSTRALIA"Excellent service Thank you very much" Sa******, HUNGARY"Outstanding. Fast processing, fast delivery, excellent packaging, and beautiful products. I have been wanting to order from Sazen for a while, and I am so glad I finally did. I will likely be ordering most of my tea from Sazen from now on." Ro******, GERMANY"Top service!" St******, UNITED STATES OF AMERICA"Delicious and rich" Na******, SWITZERLAND"Very fast shipping and delivery." Al******, UNITED STATES OF AMERICA"great service" Sz******, SINGAPORE"Ordered on Sunday night, received on Thursday night (Singapore)" Al******, PHILIPPINES"No reply from claim email yet." Ma******, UNITED STATES OF AMERICA"Always a great pleasure purchasing from Sazen - their service, packing, products and shipping is unsurpassed. Thank you." Le******, UNITED STATES OF AMERICA"Excellent." Jo******, UNITED STATES OF AMERICA"Good as always!" Er******, UNITED STATES OF AMERICA"Packaging was fine, no damage to the matcha tin." Ar******, UNITED STATES OF AMERICA"Splendid" Ar******, UNITED STATES OF AMERICA"Amazing service and packaging as always, always arrives earlier than expected. Beautiful and neat." Al******, UNITED STATES OF AMERICA"The kyusu is larger than originally advertised. If it had been accurate I wouldn?t have purchased it. I was told they took the maker for their word and it was likely measured originally for 80% full. This is a very common issue with teapots so I think it?s lazy to not have double checked yourself." Fa******, INDONESIA"The product arrived promptly and well packed. Received a nice gift sample too. Thanks for an excellent service, Sazen. Really Appreciate it." Mi******, SWITZERLAND"Perfect." mi******, ROMANIA"Top Notch Quality !" Ba******, PHILIPPINES"Excellent as always." Ap******, UNITED STATES OF AMERICA"Your service feels like home! It is an honor to do business with you!" Al******, "Reliable and quality packaging. Outstanding customer service." Ps******, UNITED STATES OF AMERICA"best made with room temperature water and no more than 50 ml water steeped for 15 minutes" Wa******, UNITED STATES OF AMERICA"Sazen has excellent service and a wide selection of teaware at very competitive prices." Sa******, "Excelente servicio y profesionalidad. ?Muchas gracias!" Ag******, JAPAN"You are amazing guys! Perfect Customer Service ?" Je******, UNITED STATES OF AMERICA"Super fast & accurate!" Fr******, GERMANY"Thanks a lot, it´s really a great chashaku." Ol******, CANADA"Sazen's staff shows high standards of promptness and efficiency. I ordered on the 7th of August and received them six days later, on the 13th. Everything was well packed." Mi******, SWITZERLAND"Perfect." Al******, ROMANIA"Prompt service and I have strong confidence in all your products!" Is******, "Great service from Sazen, but it seems that they're not shipping to Spain anymore :( Hoping they will resume shipping soon." AN******, "I received the package in 10 days as it was written. Thank you very much, I am happy for the gift, the free sample , it was a nice surprise..Also the packaging was fine for safe delivery of the products. Thank you so much!" Ka******, UNITED STATES OF AMERICA"Great service! The tea and other items I ordered were well packaged and arrived quickly (within 1 week of ordering) despite COVID-19 and being shipped to GA, USA." Ma******, ITALY"Happy, when someone make his job in professional way is always repaid ! Will order again and again !" Ta******, HUNGARY"Perfect service, as always!" Ky******, UNITED STATES OF AMERICA"Sazen is a great company, I just wish that there were more member perks -- Ideally a spend x amount, and get free shipping perk.. or after spending x amount, get free shipping for a year or something. Matcha is a delicate thing, and I like to order it every month or 2 so I know it's fresh... the shipping costs are killer.." Ro******, CANADA"Best service ever..." Ma******, UNITED STATES OF AMERICA"Excellent service as per usual of SAZEN. Arrived safely, intact and in less than 7 days of placing my order. Thank you again for your attention to detail and service - it is a joy to open the boxes that arrive from SAZEN." Sa******, UNITED STATES OF AMERICA"World-class. Outstanding." Ri******, UNITED STATES OF AMERICA"Great description. Fast shipping. Nice original packaging" Sa******, UNITED STATES OF AMERICA"World-class. Outstanding." Da******, UNITED STATES OF AMERICA"Excellent customer service!" Au******, UNITED STATES OF AMERICA"Great tea and teaware :)" Ro******, GERMANY"Best team!" Sh******, UNITED STATES OF AMERICA"Very fast shipping. Sazen has been reliable over the years." Ch******, UNITED STATES OF AMERICA"As always the shipping is perfect and the packaging is the best. I keep coming back because the tea is good and the teawares are some of the best." Ch******, UNITED STATES OF AMERICA"Great as usual!" Ma******, ITALY"Professional and serious" St******, UNITED STATES OF AMERICA"The taste of spring in a cup" Ni******, SWEDEN"Great service! Good recommendations and taking time to make it personal was very appreciated." Sz******, ROMANIA"Great service, fast and precise." Ja******, PERU"Excellent as always" Da******, UNITED STATES OF AMERICA"Always the best!" Da******, UNITED STATES OF AMERICA"Sazen is always great." Al******, UKRAINE"Fast delivery" Na******, CANADA"Exceptional. Friendly and caring service. Feeling grateful." Ma******, NETHERLANDS"Thank you for all the support to ship this item to Europe" Ka******, CROATIA"the postal service charged me additional charges for processing, that was not well documented when i selected it." Ki******, SINGAPORE"Very fast delivery, did not expect that." Da******, UNITED STATES OF AMERICA"Excellent, very safe packaging and delivered 2 days early. Received exactly what I asked for." Sa******, INDONESIA"Love the service and the little package of free gift (tea) that is utterly delightful and smart (as I did order some of green teas that were given to me as samples)" NI******, THAILAND"smart and fast delivery" Yu******, ISRAEL"Service is ok, but I after paying everything on site Fedex requested for me to pay 60$ more on arrival..." Je******, UNITED STATES OF AMERICA"Sazen delivers earlier than expected! Thank you Sazen for your hard work!" Ma******, UNITED STATES OF AMERICA"SAZEN is has become my favorite site to purchase teas and quality tea vessels at reasonable prices. Excellent shipping time and service. Thank you." mi******, ROMANIA"Superb tea and service, thank you." Ro******, GERMANY"Top service!" Ro******, GERMANY"Best tea shop! A+++" Ja******, UNITED KINGDOM"Delivery, packaging, amazing and fast 3 stars because it was through the advice from you I baught this don't like it at all. Everything else 10/10" Ma******, UNITED STATES OF AMERICA"Thank you." Sv******, ISRAEL"Pleasant and courteous service. Always send a sample of tea. Thank you" LE******, UNITED STATES OF AMERICA"Very good options on different Japanese and other teas options. I wish you write on some tea in English, for example , my favor Sencha Agata no Mori has no English description about that tea, which is important. But I thank you for a quick delivery and very best customer service! Leon. Miami, Florida, USA" Da******, UNITED STATES OF AMERICA"Excellent service" Ju******, UNITED STATES OF AMERICA"The best I ever had!!!" Ba******, PHILIPPINES"Excellent service, as always!" Ol******, CANADA"Perfect customer service with update throughout the process and speedy delivery through DHL services." Ju******, JAPAN"Fast and neat service! Packaging was also nice and I got a small bag of service matcha." Jo******, UNITED STATES OF AMERICA"Sazentea’s service was as good for this order as it’s always been. Shipping is pricey, but I understand why, and their free shipping on $200+ orders is reasonable considering where it’s coming from and how quickly they get it to me. The fact I live in a day & age where I can get products from Japan in one week is great, but I know this wouldn’t be possible if Sazen wasn’t on top of their game." Jo******, PUERTO RICO"Great Service, fast shipping!" Je******, UNITED STATES OF AMERICA"Sazen is the best! Super fast shipping and great packaging!" Da******, UNITED STATES OF AMERICA"I was amazed how fast a package could travel from Japan to the USA without paying a huge shipping rate. And the products are top quality." Fa******, UNITED STATES OF AMERICA"Professional they truly are. It was a very satisfying experience." Na******, THAILAND"Would rate it a 6 stars if have!" Da******, UNITED STATES OF AMERICA"Always fast delivery, good packaging, and reasonable prices. They will work with you personally on more complicated orders." Sa******, INDONESIA"I have been buying from Sazen for maybe 5 times now. All the way from Japan, the products arrived safely, and of good quality. I also like the reward points, and very appreciative of the mini free sample Sazen gave in each shipment. In fact, I ended up ordering some that I thought was quite good. Well done!" Jo******, PHILIPPINES"thanks for the freebies i apperciate the oriental beauty and the cui feng oolong :) i am really curious with the dong fang mei ren tea then sent it to me :)) thank you" Fa******, INDONESIA"Prompt delivery and good customer service. Products are wll packed." Ca******, KENYA"Excellent" Me******, UNITED STATES OF AMERICA"Tea is good and customer service is even better" Jo******, UNITED STATES OF AMERICA"Great as always!" Da******, UNITED STATES OF AMERICA"This was my first purchase from SAZEN and I am extremely pleased. I will definitely be using them again to buy more teas." Sa******, UNITED STATES OF AMERICA"Thank you for the excellent service. Item was packed so carefully & arrived SO fast. Can't recommend you guys enough." LE******, UNITED STATES OF AMERICA"Would be nice if there is a writing in english...." Da******, CZECH REPUBLIC"Perfect packaging, quick delivery, great service. Thank you" G******, UNITED STATES OF AMERICA"The only place I but matcha. Trustworthy and great service." St******, UNITED STATES OF AMERICA"Gorgeous matcha" No******, CANADA"Very fast shipping and delivery. Shipping is very expensive." Je******, JAPAN"Excellent service as usual :)" Jo******, UNITED STATES OF AMERICA"Great as always!" Fr******, UNITED STATES OF AMERICA"Always helpful, always quick response." Ar******, UNITED STATES OF AMERICA"Amazing as always" Nh******, UNITED STATES OF AMERICA"Reliable and no-hassle. I could not ask for more." Ma******, UNITED STATES OF AMERICA"SAZEN's service is always stellar. Their shipping is very fast and they get your goods out to you in less than a week from the date of your order. packing of fragile items are really thought out, secure and arrives intact and safely. Thank you for the attention to details as week." To******, POLAND"Perfect service, nothing to complain as always!" Da******, UNITED STATES OF AMERICA"Perfect as always and early delivery by DHL." Mi******, SWITZERLAND"Perfect." Ch******, UNITED STATES OF AMERICA"Excellent, thank you for the excellent packaging and the free sample!" Ch******, UNITED STATES OF AMERICA"All the teaware I have purchased has made the trip from Japan to the US in perfect condition and the packaging is above and beyond." th******, UNITED STATES OF AMERICA"Ordered on a Saturday and had tea on hand in Georgia, USA by Wed- Amazingly fast. Included sample was appreciated and excellent." Da******, UNITED STATES OF AMERICA"Perfect, AAA+++" To******, GEORGIA"swift to respond, friendly and professional" LE******, UNITED STATES OF AMERICA"Would be nice if there is a writing in english...." Sa******, UNITED STATES OF AMERICA"Lovely customer service" Hu******, UNITED STATES OF AMERICA"Fast shipping and enjoyed the kind words with the packaging. Products were shipped with care." Am******, UNITED STATES OF AMERICA"Great packaging and very fast shipping. I cannot recommend the DHL DDP option enough for people in Europe, it eliminates all customs headaches and is pretty cost effective." To******, GEORGIA"My favourite and trusty tea enterprise. Long live" Ya******, UNITED STATES OF AMERICA"Great service really cheap it's worth it." Wi******, UNITED STATES OF AMERICA"Exceptional matcha selection" Da******, UNITED STATES OF AMERICA"Perfect!" Wi******, UNITED STATES OF AMERICA"Amazing service as always" Da******, UNITED STATES OF AMERICA"Always perfect!" Je******, UNITED STATES OF AMERICA"Sazen continues to deliver faster than expected and without any issues. Thanks Sazen!!!" Ma******, UNITED STATES OF AMERICA"Service, mailing and attention to detail in packaging is always so appreciated. It is always a pleasant encounter when purchasing from Sazen. Thank you." Da******, UNITED STATES OF AMERICA"Perfect!" Ja******, UNITED KINGDOM"Fresh fast and still cannot figure out how such successful and fresh well packaged products can make it to the UK so fast amazing keep it up" Je******, UNITED STATES OF AMERICA"Always super fast and always packaged with care!" Ri******, UNITED STATES OF AMERICA"Great communication and the same price as the Marukyu vendor in Japan so there is no mark up for international customers which I have experienced while purchasing Marukyu products from local vendors in my country. Very fast shipping." Da******, UNITED STATES OF AMERICA"Always perfect!" Je******, UNITED STATES OF AMERICA"Sazen has never let me down! Super fast shipping (faster arriving in US from Japan than some companies shipping inside US!!!), excellent packaging, can't say enough great things!" Ia******, UNITED STATES OF AMERICA"Arrived promptly and the sample was delicious." Wi******, UNITED STATES OF AMERICA"Sazen is wonderful , my orders are perfect everytime" AN******, "In Greece shops usually give a small gift to costumers to thank them for buying from them. You did something like that which i appreciated. I suggest just have a little more amount in gifts. Thank you" Ja******, UNITED STATES OF AMERICA"Service was fast all the way from Kyoto to Florida. Everything was safely packaged and you can tell they care about their customers and encouraging the way of tea." Da******, GERMANY"Great communication and fast shipment!" To******, POLAND"5/5 as always, 0 issues" Fe******, "??? ?????? ????????? ???????????. ????? ??? FedEx "?????", ?? ??? ?? ???? ????????." Ma******, UNITED STATES OF AMERICA"Excellent service and shipping time. Thank you also for always including samples. I get to share the samples with my colleagues at work and they are always so appreciative of them, as I am." Xi******, SINGAPORE"Shipping was fast, items were packaged well. So happy that I can try shin matcha just as it is released." Mo******, UNITED STATES OF AMERICA"Thanks for the amazing service!" Jo******, UNITED STATES OF AMERICA"Good as always!" Ve******, CROATIA"Very quick delivery." Mi******, UNITED STATES OF AMERICA"Wonderful and quick shipment and service. I'm so happy. Thank you!" Er******, UNITED STATES OF AMERICA"Everything came perfectly packaged, with no scratches or dents."

TOPICS:

Rules of International Shipping

An important and often lesser-known part of online shopping is International Shipping. There are rules and policies many people do not know or understand, but still apply to them. In this post, we attempt to help clarify some topics in regards to how International Shipping works.

Information covered:

 

Courier Services and Shipping Costs

The first topic that arises when talking about International Shipping is about shipping costs. There are many different courier services available to ship internationally. We work with the following air delivery services:

Based on the quality of their service, delivery time and the receiving country, the prices of these courier services can differ greatly.

Please note, that each courier service has a list of countries they deliver to. Some countries do not accept all these services.

Delivery time is another important factor. When a service promises something like “overnight delivery” it is important to know, that that is only about the delivery itself and does not include the time the seller needs for preparing the package (in the case of Sazen Tea that usually takes 2-5 days, but in very rare cases could go up to 10 days) and the time needed for customs procedure after the package has arrived at the receiving country.

So, the time needed for delivery is as follows: Preparation of package (up to 10 days) + courier service delivery time + customs procedure.

It is also possible, that natural disasters or especially busy time periods (around holidays) cause a delay in the delivery.

 

Ways to send a package - B2B and B2C

There are several ways a package can be sent, that have different ways of processing. As a business, the following two are relevant to us:

B2B – Formal Clearance – A business selling to another business for reselling purposes. Since the merchandise sent in this case is for reselling, the import of it always requires customs fees to be paid. These packages are usually quite big and high valued. Packages over a certain value also fall under this category, no matter if the recipient is a business of a private person. This amount varies by country.

B2C – Express Clearance – A business selling to a customer, not for reselling, but to end user. This method is most commonly used in online shopping and is (usually) a fast process of customs clearance. Under a certain value, this is the go-to method used by companies sending packages internationally to customers.

When sending a package, as a business, these are the two options we can take. Based on these, the processing time and the chances of customs fees being charged might be different. Unfortunately, this also depends greatly on the receiving country.

 

Extra fees that might be charged

When buying a package from Sazen Tea, the payment made to us contains the following:

In most cases, this is all a customer has to pay. But every country has their own policies and depending on those, additional fees might apply. These charges are fees the receiving country’s authorities might issue.

As soon as someone buys a product from abroad, they effectively become an importer and become liable to Customs and Excise Duty as well as Value Added Tax (VAT) payments. So, additional to the charges paid to Sazen Tea, the receiving country might charge for the following:

Once again, these might differ greatly in different countries policies, and in many cases, some or none of them apply.

Customs officers of receiving countries examine packages in order to:

After examining the package they:

        or

Please note, that none of these charges are paid to the seller, but to the local authorities.

When shopping international items locally, these charges are also there, only they are invisible charges, already calculated into the price. The difference between international or local shopping is that with international, the customer can see the fees separately, not just the end price.
 

DDP service

In case of DHL and FedEx courier service, we offer the option of DDP (Delivered Duty Paid), when duties and taxes are paid in advance, when placing the order. When choosing DDP the "Package fee" contains the shipping fee, handling fee, fixed rate for duties and VAT of receiving country. With this option, the recipient does not have to pay any extra fees when receiving the package. Sometimes the courier company requires some information from the recipient, so they might contact you by e-mail, such as proof of value of package (confirmation e-mail of the order), description of ordered items or official address of the recipient.
DHL DDP shipping service is highly recommended for Europian customers!

 

Responsibility for the package

All our packages are sent as FOB (Free on Board), which is a term in international commercial law meaning that as soon as the package is ”on board” and leaves Japan, the responsibility for anything regarding the package shifts from the seller to the buyer. Therefore, even in the very rare occurrence of the package arriving damaged or getting lost, the responsibility falls on the buyer, not the sender. In the unlikely case of damaged or lost packages, please turn to the courier service provider for a refund.

This is the reason we send tracking links and information after posting every package and why we ask everyone not to accept damaged packages. Naturally, we always try to do everything in our power to help if there are any problems with packages, but it is very important for the recipients of the packages to be as well-informed and conscious, as possible.

 

Recommendations to avoid high customs charges

In every case, we strongly recommend contacting your local authorities to get informed of the policies effective in your country. The requirements for international shipping is for the receiver to be well informed on their local policies. Most of the time local post offices are happy to answer questions regarding customs policies. Based on this information, it is much easier to make educated decisions, for example: In some cases, it is better, to order the desired items in two, or even three separate packages, under the value over which customs charges would be due. In many cases, the extra shipping fee is still way under the customs fees.

Also, it is best to know, that the courier services also have different policies in place as to how to handle customs procedure. For example, as a private company, DHL examines every package without exception to see, if customs charges are due, but on the other hand, EMS does not examine every package and might let some through.

 

Our purpose for this article is by no means to dishearten people, but to encourage them to look into the matter further, make well-informed decisions and thus have a calm, peaceful experience with no unexpected, unpleasant surprises.

 

We trust you will have good experiences with shopping online and enjoying our products!

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