An important and often lesser-known part of online shopping is International Shipping. There are rules and policies many people do not know or understand, but still apply to them. In this post, we attempt to help clarify some topics in regards to how International Shipping works.
Information covered:
- Courier services and shipping costs
- Extra fees that might be charged
- Responsibility for the package
- Recommendations to avoid high Customs Charges
Courier Services and Shipping Costs
The first topic that arises when talking about International Shipping is about shipping costs. There are many different courier services available to ship internationally. We work with the following air delivery services:
- DHL – International Express Courier Service – Priority shipping, fast, safe delivery
- FedEx – International Express Courier Service – Priority shipping, fast, safe delivery
- Japan Post – EMS – International Express Mail System – Priority shipping, relatively fast
Based on the quality of their service, delivery time, package details, and the receiving country, the prices of these courier services can differ greatly.
Please note that each courier service has a list of countries they deliver to. Some countries do not accept all these services, and we do not use all services to every country.
Delivery time is another important factor. When a service promises something like “overnight delivery” it is important to know that that is only about the delivery itself and does not include the time the seller needs for preparing the package (in the case of Sazen Tea that usually takes 2-5 days, but in some cases could go up to 10 days or more), and the time needed for customs procedure after the package has arrived at the receiving country.
So, the time needed for delivery is as follows: Preparation of the package (always indicated on the cart and checkout pages) + courier service delivery time + customs procedure.
It is also possible that natural disasters or especially busy time periods (around holidays) cause a delay in the delivery.
Extra fees that might be charged
When buying a package from Sazen Tea, the payment made to us contains the following:
- price of the goods
- package fee (handling, shipping, and fuel charges)
In many cases, this is all a customer has to pay. But every country has its own policies, and depending on those, additional fees might apply. These charges are fees that the receiving country’s authorities might issue.
As soon as someone buys a product from abroad, they effectively become an importer and become liable to Customs and Excise Duty as well as Value Added Tax (VAT) and other local fees. In addition to the charges paid to Sazen Tea, the receiving country might charge for the following:
- VAT of the receiving country
- Import Duties
- additional in-country shipping, or other local fees
- fees for certificates and administration
- handling fees
Once again, these might differ greatly in different countries' policies, and in many cases, some or none of them apply.
Customs officers of receiving countries examine packages in order to:
- Check for prohibited or restricted goods.
- Confirm that the description and value stated on the Customs Declaration are correct
- Check the Customs Declaration to determine if Customs Duty, Excise Duty, and/or Import VAT are chargeable.
After examining the package, they:
- Contact the receiver and request to clear the charges
or
- Deliver the package if there are no charges due
Please note that none of these charges are paid to the seller, but to the local authorities.
When shopping for international items locally, these charges are also there, only often they are invisible charges, already calculated into the price. The difference between international and local shopping is that with international, the customer can see the fees separately, not just the total price.
DDP service
In case of DHL and FedEx courier services, we offer the option of DDP (Delivered Duty Paid), where duties and taxes are paid in advance when placing the order. When choosing DDP, the "Package fee" contains the shipping fee, handling fee, fixed rate for duties, and VAT of the receiving country. With this option, the recipient does not have to pay any extra fees when receiving the package. Sometimes the courier company requires some information from the recipient, so they might contact you by e-mail, such as proof of value of the package (confirmation e-mail of the order), description of the ordered items, invoice, proof of payment, or the recipient's name, address, or import details.
DHL DDP shipping service is highly recommended for most European countries!
Please note that the DDP service is not available for all countries, and the availability of the service is in no way an indication of whether or not the receiving country will charge customs fees. Please always check the local customs rules before placing an order and making a decision about selecting the DDP service.
Responsibility for the package
All our packages are sent as FOB (Free on Board), which is a term in international commercial law meaning that as soon as the package is ”on board” and leaves Japan, the responsibility for anything regarding the package shifts from the seller to the buyer. Therefore, even in the very rare occurrence of the package arriving damaged or getting lost, the responsibility falls on the buyer, not the sender. In the unlikely case of damaged or lost packages, please turn to the courier service provider for a refund.
This is the reason we send tracking links and information after posting every package and why we ask everyone not to accept damaged packages. Naturally, we always try to do everything in our power to help if there are any problems with packages, but it is very important for the recipients of the packages to be as well-informed and conscious as possible.
Recommendations to avoid high customs charges
In every case, we strongly recommend contacting your local authorities to get informed of the policies effective in your country. The requirements for international shipping is for the receiver to be well informed on their local policies. Most of the time local post offices are happy to answer questions regarding customs policies. Based on this information, it is much easier to make educated decisions, for example: In some cases, it is better to order the desired items in two or even three separate packages, under the value over which customs charges would be due. In many cases, the extra shipping fee for shipping several packages is still way under the customs fees.
Also, it is best to know that the courier services also have different policies in place as to how to handle customs procedures. For example, as a private company, DHL examines every package without exception to see if customs charges are due, but on the other hand, EMS does not examine every package and might release some packages without customs inspection.
Our purpose for this article is by no means to dishearten people, but to encourage them to look into the matter further, make well-informed decisions, and thus have a calm, peaceful experience with no unexpected, unpleasant surprises.
We trust you will have good experiences with shopping online and enjoying our products!
