Updated on MAY 27, 2025 (11:55 AM, JST)
With this daily updated blog post, we aim to assist our customers in planning their orders effectively, helping you account for waiting times and choose the products that suit your needs best.
Additionally, we use this space to provide updates on delivery speed, unexpected supply shortages, potential supply issues, and other factors that may impact our sourcing capabilities and our service.
Average current order processing speed at Sazen:
10 days*
- Loose teas: 7 days
- Ceremonial matcha: 12 days
- Culinary tea powder: 22 days
- Teaware: 5 days
- Tea Accessories: 3 days
- Gifts: 20 days
- Interior Goods: 3 days
* Days are counted in work days, from Monday to Friday, excluding weekends and holidays.
* Days are estimated preparation days. In some cases, this time can be shorter or longer than the estimate.
Matcha Supplier Delivery SChedules:
Matcha supply has significantly dicreased in the past few weeks due to extreme shortage in raw ingredients. The new tea is currently under processing, the matcha manufacturers are working tirelessly on the new stocks. According to the latest updates, these new stocks will be released on the market from July, 2025. We ask for your kind patience till that time.
The information provided below outlines the waiting times and the delivery schedules for each manufacturer. Please note that these time frames refer to when specific products arrive at Sazen Tea's dispatch warehouse from the makers' tea factory. This indicates the earliest date we can begin preparing your order for dispatch.
- Maruyasu:
> Availability: Continuously available
> Current system: Maruyasu products can be ready for shipping in about 12 days* after ordering - Kanbayashi Shunsho:
> Availability: We replenish the supplies provided by the manufacturer for sale once a month
> Current system: Kanbayashi Shunsho products can be ready for shipping in about 10 days* after ordering - Hekisuien:
> Availability: We replenish the supplies provided by the manufacturer for sale twice a month
> Current system: As soon as the supplies arrive, we restock the pieces available, and the products are ready to ship. - Yamamasa Koyamaen:
> Availability: We replenish the supplies provided by the manufacturer for sale once a month
> Current system: As soon as the supplies arrive, we restock the pieces available, and the products are ready to ship. - Marukyu Koyamaen:
> Availability: No supply from the manufacturer - Horii Shichimeien:
> Availability: No supply from the manufacturer - Hokoen:
> Availability: No supply from the manufacturer
* days are counted in work days, from Monday to Friday, excluding weekends and holidays.
Service Alert - Recent Factors Affecting Supply
- MAY 27 (Tuesday), 2025 - All matcha brands
>> The matcha manufacturers announced that significant price increases are expected with the new stocks from the harvest of 2025. They will share more details at a later time.
- MAY 27 (Tuesday), 2025 - Hokoen
>> The company's resources are exhausted, the supply is stopped until further notice.
- FEB 21 (Thursday), 2025 - Hokoen
Due to the factory's workload, order-taking has been suspended until Tuesday (FEB 25, 2025).
Weekly sales volume maximum capacity was determined. - FEB 21 (Thursday), 2025 - Kanbayashi Shunsho
Due to the factory's workload, a daily sales volume maximum capacity was determined. - FEB 18 (Tuesday), 2025 - Delay on matcha from Kanbayashi Shunsho and Hokoen
The factories have announced a waiting time of more than a week for matcha products. - FEB 13 (Thursday), 2025 - Kanbayashi Shunsho
An updated inventory maximum has been introduced, so if the number of orders reaches this number, the inventory will be set to zero. The inventory is updated randomly every week. We apologize for the inconvenience. - FEB 7 (Friday), 2025 - Kanbayashi Shunsho
A daily maximum order quantity has been set, so if the number of orders reaches the daily maximum, the inventory will be set to zero. The inventory is updated every workday. We apologize for the inconvenience. - FEB 7 (Friday), 2025 - Kanbayashi Shunsho and Hokoen
>> Due to the large number of matcha orders, a limit of 1 product per cart is being introduced. We apologize for any inconvenience and thank you for your understanding! - JAN 24 (Friday), 2025 - Kanbayashi Shunsho and Hokoen
>> Due to the large number of matcha orders, a limit of 5 products per cart is being introduced, and we are suspending sales of packages of 200 grams or larger in the case of Hokoen. We apologize for any inconvenience and thank you for your understanding! - DEC 26 (Thursday), 2024 - Kanbayashi Shunsho
>> The 20g tin needed for the packaging has been used up. The packaging material is in production and the manufacturer will be able to restart sales of 20g matcha cans from Mid-March, 2025. - NOV 26 (Tuesday), 2024 - Kanbayashi Shunsho
>> The 40g tin needed for the packaging has been used up. The packaging material is in production and the manufacturer will be able to restart sales of 40g matcha cans from Mid-March, 2025. - NOV 9 (Saturday), 2024 - Hekisuien
>> Sales are suspended for the rest of the year due to heavy workload. Previously placed orders will be fulfilled. - OCT 22 (Tuesday), 2024 - Yamamasa Koyamaen
At the request of the manufacturer, sales are suspended for the rest of the year due to heavy workload. Previously placed orders will be fulfilled. - OCT 8 (Tuesday), 2024 - Horii Shichimeien
>> The company's resources are exhausted, the supply is stopped until further notice. - SEPT 25 (Wednesday), 2024 - Marukyu Koyamaen
Due to a severe shortage at the manufacturer, Marukyu Koyamaen matcha sales are suspended for an indefinite period.
Read what to expect from the 2025 tea harvest, when your favorite teas will return, and what’s ahead for the season: "2025 Tea Harvest and Beyond"
